Customer Service Director jobs in Johnstown, PA

Link Service Heating & Cooling is a family-owned company since 2002 providing residential heating & air conditioning services to the communities of Blair and Cambria Counties.

We are growing and looking for a Customer Service Representative to join our team!

In this position, you will be taking inbound calls for repair, maintenance, and installations of residential heating and air conditioning equipment. You will also be making outbound calls to our current clients to check in after service has been completed, offering maintenance memberships, and following up on open sales proposals. This position requires a genuine and friendly phone voice and personality. Someone who is not afraid of a little rejection, who is easy to talk to, and who likes helping people. Solid computer skills and a self-driven attitude are a must to succeed in this job.

Work Hours: 7:30 am to 4:30 pm, Monday through Friday; occasional overtime may be required.

Pay Scale: $16.00 - $19.00 per hour depending on experience Incentives!

Benefits: Paid Holidays, 2 Weeks Vacation, Health Insurance, 401K with the Company Match.

Required Qualifications:

• Exceptional customer service skills
• Experience using a CRM or Dispatching Software
• 1-2 years of customer service experience
• Experience in inside sales, call center, or telemarketing is preferred
• Experience in the HVAC industry is a plus
• Excellent communication skills, both written and verbal
• Strong computer skills
• Proficiency in Word, Excel, and Outlook
• Positive "can do" attitude