Customer Service Director jobs in Kennewick, WA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Customer Service Director jobs

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Director of Communications
  • Educational Service District 123
  • Pasco, WA FULL_TIME

  • Department:             Communications
    Reports To:              Superintendent
    Supervises:              Classified Support Staff
    Classification:          Classified - Exempt
    Salary Range:          $104,047.79 (step 1/year 1) - $117,106.70 (step 5/year 5)       
      
    SUMMARY:  This position directs, plans and coordinates the ESD’s communication and marketing efforts, ensuring effective two-way communication between the ESD, its staff and constituents. The Director of Communications serves in an advisory capacity to the ESD superintendent, program directors, and school district superintendents and administrators to ensure sound public relations practices and effective communications and marketing strategies. The position serves as Public Information Officer for both the ESD and school districts (as designated). Leading the ESD Communications team, the director is charged with the responsibility to raise the ESD’s visibility, advance its brand name, and articulate clear messaging to internal and external stakeholders.
     
    ESSENTIAL FUNCTIONS:
    • Develops marketing and communication goals and strategies that advance the ESD’s messaging and drive increased engagement with prospective and current constituencies
    • Assists and supports ESD departments and programs and designated school districts with communication and public relations strategies
    • Ensures brand and messaging quality and consistency and establishes guidelines to apply across all departments, activities, and events within the ESD
    • Creates and executes comprehensive communication plans
    • Collaborates with programs and administrators to anticipate needs and potential barriers, providing consultation, support, and strategy
    • Researches, writes, prepares, edits, and/or reviews communication documents and materials for interacting with employees, media, and varied audiences pertinent to news and issues management; and oversees publications.
    • Serves as ESD spokesperson as designated by the Superintendent
    • Leads communication efforts for ESD and district crisis response by developing and deploying messaging, ensuring accurate and timely public response, and interfacing with the media
    • Plans and coordinate special events including, but not limited to Regional Art Shows and Crystal Apple.
    • Design and coordinate the development and production of communication materials, including, but not limited to press releases, proposals, presentation materials, information brochures, social media graphics, newsletters, internal and external correspondence, reports, speeches, policies, procedures, solicitation, and marketing materials
    • Manages and maintains the ESD and designated school district websites and social media platforms, developing accurate and relevant content and responding to account comments and concerns
    • Maintains digital photo and template library for staff use
    • Manages departmental budgets and ensures that communication programs are cost effective and funds are managed prudently
    • Perform all supervisory personnel functions for ESD 123 staff (e.g., making recommendations to hire, supervising, screening, interviewing, training, evaluating, providing in-service opportunities/professional development etc.)
    • Assists with large-scale agency events and award programs, including photography and video of ESD and district events as needed for use in publications and marketing collateral
    • Partners with Washington’s ESDs to enhance the presence of the statewide communications network
    • Maintain confidentiality and follow all applicable board policies and procedures
    Supervisory:  
    Provides oversight and supervision of support staff
     
    OTHER JOB FUNCTIONS:
     
    • Demonstrates behavior that is professional, ethical and responsible, and serves as brand ambassador for ESD staff
    • Participates in ESD new hire orientations to familiarize employees with the ESD’s communication and branding expectations
    • Articulates the ESD’s mission and goals in the area of communications and marketing
    • Participates in state and national public relations associations and professional development to remain current in best practices related to school communications, emerging social media, and effective marketing and advertising strategies
    • Performs related duties as assigned*
     
    *Related duties as required are duties that may not be specifically listed in the Position Description but are within the general occupational series and responsibility level typically associated with the employee’s classification of work.
     
    QUALIFICATIONS:
     
    • Bachelors degree in English, Communications, Public Relations, Journalism, or related field.
    • Minimum five (5) years of increasingly responsible experience directing agency communication and marketing
    • Strong organizational, communication and interpersonal skills
    • Demonstrated exceptional skills in writing, editing, and design
    • Thorough knowledge of media operations and public relations functions
    • Possesses strong project management skills, and the ability to prioritize, oversee, and coordinate multiple projects and events
    • Knowledgeable of current trends in media relations and marketing
    • Proficient in Microsoft Office programs
    • Skilled in graphic design programs, such as Canva and the Adobe Creative Suite, with proficiency in InDesign and Photoshop
    • Experience with website editing and content management systems
    • Experience and/or training in digital photography and videography
    • Demonstrated experience and application of Section 508 compliance  
    • Understanding of website content management and design, social media, CRM software and electronic newsletters
     WSP/ FBI background clearance required. 
    Requires the knowledge and ability to:
     
    • Work calmly and effectively under pressure and constant deadlines
    • Develop and produce creative, persuasive, and effective written and multi-media communications
    • Create engaging content and imagery in order to explain dense and complex ideas
    • Effectively manage program budgets and resources
    • Excellent verbal and written communication skills
    • Proficient in Microsoft Office Suite or related software
    • Organized with attention to detail
    • Superior ability to write in a journalistic style that is customary for corporate and external publications
    • Ability to offer sound media relations advice to senior leadership.
    • Excellent managerial and organizational abilities
    • Excellent interpersonal skills
    • Ability to work with corporate management, employees, media, and the larger community
    • Ability to coordinate efforts of various teams in order to present a coherent message.
    • Exercise independent judgment

    POSITION BENEFITS:
    • Access to full benefits (SEBB medical, vision, and dental insurance; WA DRS SERS retirement plan; medical reimbursement account; life and long-term disability insurance; etc.).
    • Access to the agency's wellness and employee assistance program
    • 12 days paid sick leave per year (accrued monthly).
    • 15 paid vacation days per year (accrued monthly).
    • 13 paid holidays per year. 
     
    TRAITS THAT YOU MUST POSSESS:
    • Proactive self-starter. A strong sense of taking initiative moving forward without waiting to be told what to do and how to do it.
    • Flexible and can thrive in a fast paced environment where you may have to wear several hats.
    • Possess confidence while being humble – lack excessive ego or concern about status. Willing to share credit, emphasize team over self and define success collectively rather than individually.
    • Hungry – always looking for more. More things to do, learn, and take responsibility for. Constantly thinking about the next step or opportunity.
    • Smart – have common sense about people. Good judgement and intuition around the subtleties of group dynamics and the impact of your words and actions.
     
    THESE STATEMENTS MUST RESONATE WITH YOU:
    “Yes, that is possible. Let me handle it, I’ll figure it out.”
    “I am not sure, but I will find out for you.”
    “I have not done that before, but I can do it.”
    “I take a see-it, own-it, solve-it, do-it approach.”
     
    ABOUT OUR TEAM AND AGENCY
     
    Helping students realize their dreams and aspirations is at the heart of everything we do at ESD 123. We accomplish this by embracing our employees as One Team, and operating with loyalty and commitment through compassion, dedication, and collaboration. At ESD 123, we strive to offer the highest quality customer experience by committing to our Culture Playbook, and always looking for ways to say, “Yes, and…”  Each member of our ESD team must be humble, hungry, and smart, with a focus on making his or her teammates look good while working toward achieving our mission. 
     
    We want this position to be one that you are or can be passionate about and look forward to embracing. We want you to grow, be challenged, and have fun while doing things that you are skilled at and enjoy. We are looking for someone who is proud to join our ESD One Team!
     
    WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
     
    Work is performed primarily in an office environment; however, travel is required to local school districts and program sites, and for workshops, committee representation and conferences at local, regional, and state level.  Sitting for extended periods of time may be required. Lifts and carries a maximum of 35 pounds. Adequate manual and finger dexterity, hearing, speech, and vision are necessary to perform the essential functions of this position.
    Hazards:  Those present in a normal office environment; no known significant hazards.
     
    MUST HAVE VALID DRIVERS LICENSE AND CAR INSURANCE
  • 1 Month Ago
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E
Director of Candy Mountain Academy
  • Educational Service District 123
  • Pasco, WA FULL_TIME
  • Department: Student Services Reports To: Executive Director of Student Services Classification: Certificated- Exempt (full-time year-round position) Supervision: Certificated and Classified staff Star...
  • 1 Month Ago
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P
And customer service
  • Pizza Hut
  • Hermiston, OR FULL_TIME
  • There are those who believe it's the cheese that makes a great pizza. And others who swear it's the sauce. Some say it's the toppings, or the crust, or the pineapple... But the truth is, great pizza i...
  • 22 Days Ago
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B
Customer Service Agent
  • Boutique Air
  • Pendleton, OR FULL_TIME,PART_TIME
  • Boutique Air allows passengers to fly private for the cost of commercial, and we're currently looking for a highly detail-oriented, energetic, and personable Customer Service Agent to provide outstand...
  • 20 Days Ago
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T
Retail customer service
  • The Sherwin-Williams Company
  • Pendleton, OR FULL_TIME
  • This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, y...
  • Just Posted
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Cashier/Customer Service
  • FastMart Umatilla
  • Umatilla, OR PART_TIME
  • Oversee sale of retail items - snacks, electronics, souvenirs etc. Restock products to shelves, check expiration dates, ensure only fresh/intact products are sold. Charge customers for cash and debit/...
  • 1 Day Ago
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0 Customer Service Director jobs found in Kennewick, WA area

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Affordable Assistant Community Director
  • Fpi Management
  • Kennewick, WA
  • Multifamily Property Management The Assistant Community Director is fully accountable in assisting the Community Directo...
  • 4/26/2024 12:00:00 AM
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T
Food Services - Host/Hostess
  • Trios Health
  • Kennewick, WA
  • Able to speak, read and write English. Demonstrates excellent customer service skills on a daily basis. Understands and ...
  • 4/26/2024 12:00:00 AM
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Affordable Assistant Community Director (REF4001K)
  • FPI Management, Inc.
  • Kennewick, WA
  • Company Description Multifamily Property Management Job Description Property Name: Copper Ridge Address: 5501 W Hildebra...
  • 4/26/2024 12:00:00 AM
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R
Office Assistant Receptionist
  • Reach Supported Living
  • Kennewick, WA
  • Job Description Job Description Supervisors: State Administrator and Director of Operations Duties: Responsible for adhe...
  • 4/26/2024 12:00:00 AM
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CMC - Telemetry Tech - Day - Full Time (0.9FTE)
  • Trios Health
  • Kennewick, WA
  • Ensures that all cardiac monitoring equipment is operating effectively and that rhythm disturbances and oxygen saturatio...
  • 4/25/2024 12:00:00 AM
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Mammo - Mammography Tech
  • Trios Health
  • Kennewick, WA
  • Under the direction of the Director of Imaging Services and the Medical Director of Radiology performs mammography exami...
  • 4/22/2024 12:00:00 AM
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Quality RN
  • Trios Health
  • Kennewick, WA
  • GENERAL COMPETENCIES LANGUAGE SKILLS BASIC Ability to read and comprehend simple instructions, short correspondence, and...
  • 4/22/2024 12:00:00 AM
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T
Food Services - Chef
  • Trios Health
  • Kennewick, WA
  • Able to read, write and speak English. Understands basic cooking terminology. Foods are cooked according to sanitation a...
  • 4/22/2024 12:00:00 AM
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About Kennewick, Washington

Kennewick (/ˈkɛnəwɪk/) is a city in Benton County in the southeastern part of the State of Washington, along the southwest bank of the Columbia River, just southeast of the confluence of the Columbia and Yakima rivers and across from the confluence of the Columbia and the Snake River. It is the most populous of the three cities collectively referred to as the Tri-Cities (the others being Pasco across the Columbia and Richland across the Yakima). The population was 73,917 at the 2010 census. July 1, 2017 estimates from the Census Bureau put the city's population at 81,607. The nearest commercia...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$181,453 to $253,037
Kennewick, Washington area prices
were up 2.9% from a year ago
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What does a Customer Service Director do?

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