Customer Service Director jobs in La Crosse, WI
Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Customer Service Director jobs
Customer Service
- Oxygen Service Company
-
Eau Claire, WI
FULL_TIME
-
The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales. They will also respond to website sales inquiries and share leads with sales team. They will also perform and review various reports with accuracy to maintain customer business.
Essential Duties and Responsibilities:- Provide exceptional customer service to all internal and external customers
- Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing
- Create accurate orders in ERP system providing customer with order confirmation
- Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities
- Assist with Ecommerce ordering creating quick lists
- Handle customer complaints with regards to orders/products that are missing, delayed or damaged
- Work with vendors to determine accurate lead times for products that are not in stock
- Enter contract pricing or special pricing for products as applicable
- Help sales in creating sales value document
- Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager
- Assist in “On-boarding” and “Off-boarding” customers
- Complete bid package proposal for customers using company standardized quote package template
Other Responsibilities:- Assist billing as needed by sending invoice copies and answer simple billing inquiries
- Serve as back up for Counter Sales when needed
- Perform other job duties as assigned by supervisor.
- Complete required vendor training modules, such as Miller Masters, Hypertherm Sales Pro, Lincoln, etc. and participate in onsite Vendor training sessions
Education, Experience and Skills:- High School diploma or equivalency
- 2 years customer service experience required
- 2 years of experience working in an ERP system.
- Basic knowledge of welding and gases industry preferred
- Must be a team player and works well with others
- Proficient computer skills in Microsoft Office Suite and previous ERP experience required
- Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail
- Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees
- Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
Equipment Used:- Forklift, 2-wheel dollies, liquid carts and pallet jacks
- Standard office equipment, computer programs and technical manuals
- Handle various hand and power tools such as drills, screwdriver, box cutters, scanners, etc.
- Safety gear such as safety boots, safety glasses, gloves, etc. as applicable
Job Specifications/Requirements:
Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits.
Who is OSC?
Oxygen Service Company is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. With being 100% Employee Owned since 1993, we have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an employee-owned company and an organization that is focused on serving its customers and employee owners!
Why Work for OSC!
Employees have the opportunity every day to directly impact the success of the business. This is felt through the employee-ownership culture.
OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement – 401(k) & Employee Stock Ownership Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more! Check us out at oxygenservicecompany.com!
Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
- 15 Days Ago
Customer service representative
- RED BARN SERVICE LLC
-
Abbotsford, WI
FULL_TIME
- Red Barn Service LLC in Abbotsford, WI is looking to hire a Customer Service Representative to perform varied tasks as part of our team. Are you someone who enjoys meeting new people and helping them?...
- Just Posted
Customer Service Representative
- North Country Electric Service LLC
-
Chippewa Falls, WI
FULL_TIME
- We are looking for a detailed, motivated person to join our growing team! As a CSR you will work with our customers and technicians to ensure quality service meets all expectations.Responsibilities:· ...
- 1 Month Ago
Customer Service
- Kwik Trip
-
Osseo, WI
PART_TIME
- Kwik Trip | Hiring Now Customer & Food Service in Osseo! Looking for: Early Morning - Evening Flexibility Overnight shifts with additional pay $$ Cross training (Register, Kitchen) Some weekends and h...
- 21 Days Ago
Customer service
- American Red Cross
-
La Crosse, WI
FULL_TIME
- Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
- Just Posted
Customer service
- Kwik Trip Inc
-
Chippewa Falls, WI
FULL_TIME
- Food / Guest Service coworkers : Requirements : Some weekends Great people skills Enjoy a fast paced work environment Maintain our in-store food program Ability to problem solve challenges and shift p...
- Just Posted
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0 Customer Service Director jobs found in La Crosse, WI area
Health & Wellness Care Professional - 2nd Shift, Full-time
- Chileda Institute Inc.
-
La Crosse, WI
- Health and Wellness Care Professional Chileda's mission is to improve the quality of life for individuals with cognitive...
- 4/26/2024 12:00:00 AM
Mia Italian Express Clerk
- Hy-Vee, Inc.
-
La Crosse, WI
- At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
- 4/26/2024 12:00:00 AM
Outside Sales Account Executive, Direct Sales Electronic Payments, Midwest
- Xplor
-
La Crosse, WI
- Company Description At Clearent by Xplor, we believe that helping people make the most of each day is the most rewarding...
- 4/26/2024 12:00:00 AM
Home Caregiver Weekly Pay
- LHC Group
-
Onalaska, WI
- Job Description We are hiring a Home Caregiver in Black River Falls. We offer weekly pay, Loyalty bonus and flexible sch...
- 4/25/2024 12:00:00 AM
Maintenance Service Mechanic - Midwest Region
- Gulftech Group
-
La Crosse, WI
- JOB TITLE: Maintenance Service Mechanic DEPARTMENT: Sales & Service REPORTS TO: Managing Director FLSA: Non-Exempt STATU...
- 4/25/2024 12:00:00 AM
Fast and Fresh Department Manager
- Hy-vee Inc
-
La Crosse, WI
- Fast and Fresh Department Manager page is loaded Fast and Fresh Department Manager Apply locations La Crosse, 4200 State...
- 4/24/2024 12:00:00 AM
FT Customer Service Representative 1211
- CNG Holdings, Inc.
-
La Crosse, WI
- Job Description: General Function / Summary: As a financial services leader, we strive to make a difference in our custo...
- 4/23/2024 12:00:00 AM
Home Caregiver Weekly Pay
- LHC New
-
Onalaska, WI
- Summary We are hiring Home Caregivers in the Onalaska and La Crosse area. We offer weekly pay, Loyalty Bonus and flexibl...
- 4/23/2024 12:00:00 AM
About La Crosse, Wisconsin
La Crosse is located on the western border of the midsection of Wisconsin, on a broad alluvial plain along the east side of the Mississippi River. The Black River empties into the Mississippi north of the city, and the La Crosse River flows into the Mississippi just north of the downtown area. Just upriver from its mouth, this river broadens into a marshland that splits the city into two distinct sections, north and south.
According to the United States Census Bureau, the city has a total area of 22.54 square miles (58.38 km2), of which, 20.52 square miles (53.15 km2) is land and 2.02 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$161,083 to $224,630
La Crosse, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Service Director do?
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