Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Position Summary: As a CSR, you will work within our dispatch service call center. This position is critical to our success and will require strong communication skills. Also important with this position, is the ability to execute day to day tasks that will allow for delivery of outstanding service to our clients.
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Desired Skills and Qualifications:
Salary: $17/hr
Job Type: Full-time
Pay: From $17.00 per hour
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Work Location: In person
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0 Customer Service Director jobs found in Louisville, KY area