Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
AGGRESSIVE EXPERIENCED TRUCKING TRANSPORTATION AGENT
Since 1958, Quick Delivery Service has been providing container drayage and logistics services to the entire Gulf Coast. Our locations are strategically positioned in the key markets of the South Eastern Regions.
Mobile trucking company looking for a customer service agent for our Hot Shot/Truckload and Container Dept. Truck transportation dispatch experience a must.
Knowledge of order entry, invoicing, HOS and E-log / ELD preferred.
Responsibilities
Benefits:
Simple IRA
Simple IRA matching
Dental insurance
Health insurance
Disability plans
Accidental Plans
Paid time off
Life insurance
Safety equipment provided
Vision insurance
Schedule: M-F 7-5PM
Salary paid position
Salary negotiable based on experience
Home time
Year round work
Office -Job
Type:
Company Hot Shot Dispatcher
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0 Customer Service Director jobs found in Mobile, AL area