Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
About us
Peppers Food Service is a small business in Antioch, TN. We are professional, customer-centric, fast-paced and our goal is to empower businesses in the food service industry with the highest quality fresh produce, meat, poultry, seafood, spices, and more..
Our work environment includes:
We are looking for a Customer Service Representative to join our team and provide exceptional customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing assistance with product information. The ideal candidate will have excellent communication skills, BILINGUAL PROFICENCY IN ENGLISH & SPANISH, a strong customer service background, and the ability to remain professional and courteous in all interactions.
Responsibilities:
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 35 – 45 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Language:
Ability to Commute:
Work Location: In person
Clear All
0 Customer Service Director jobs found in Nashville, TN area