Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
BJ’s Service Company: Your premier supplier of labor since 1998
“We Take the Stress Out of Hiring”
From Cape Cod to the South Coast of Massachusetts and Greater Providence Area, we’ve been connecting great businesses with great talent together for over 20 years. At BJ’s Service Company, your staffing needs and career aspirations are in great hands.
Experience the ease of finding the right fit for your team or career. Let’s start working together today.
https://www.bjstempservice.com/
Job Summary:
We are seeking a highly motivated and customer-focused Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional service to our customers in both English and Spanish. This is a great opportunity for individuals who are fluent in both languages and have a passion for delivering outstanding customer experiences.
Responsibilities:
- Communicate effectively with customers in both English and Spanish, providing assistance and resolving inquiries or issues
- Conduct outbound calls to follow up with customers and ensure satisfaction
- Maintain accurate and detailed customer records through data entry
- Provide excellent phone etiquette, ensuring professional and courteous interactions with customers at all times
- Collaborate with team members to achieve customer service goals and objectives
- Complete tasks as assigned
Skills:
- Bilingual proficiency in English and Spanish is required
- Strong customer service skills with the ability to handle challenging situations professionally
- Excellent communication skills, both verbal and written, in English and Spanish
- Proficient in data entry and maintaining accurate records
- Multilingual skills are a plus
At our company we provide opportunities for career growth and development within the organization.
If you are a dedicated individual who is passionate about delivering exceptional customer service in a bilingual environment, we encourage you to apply for the position of Bilingual Customer Service Associate.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
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Ability to Relocate:
Work Location: In person
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0 Customer Service Director jobs found in New Bedford, MA area