Customer Service Director jobs in Portsmouth, NH

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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SERVICE DIRECTOR
  • Automotive Search Group
  • Dover, NH FULL_TIME
  • Automotive Service Director needed for family owned new-car dealership in the Dover, NH area. Growing import dealership and reputable organization. The successful candidate is a highly organized and process driven Service Manager that sees the big picture and doesn't get lost in the details. This is a great opportunity for a Service Director that leads by example, is a true mentor to their team, and brings a positive and consistent attitude to work each day. It is important that the Service Manager hired has great CSI and promotes a goal oriented work environment for their team. The department is in good condition, but there ton of untouched potential that is not being capitalized on which is why the dealer is looking for an energetic and proactive Service Manager that can lead their service department to the next level. It is important that the Service Director hired ensures that the technicians are doing multipoint inspections on every vehicle coming in for service AND that the service advisors are recommending work to customers as suggested by the technicians. Must understand the numbers and KPIs to drive profit and properly manage the department. This is a great long-term opportunity with a low turnover organization and underutilized Service Department that will flourish with the right leadership.

    Compensation:
    • Compensation range will likely be in the $150,000 - $170,000 range to start depending on experience, performance, and track record with true growth opportunity as the department grows.
    • Full benefits package provided including health, dental, 401(k) matching, paid holidays and vacation.

    How To Apply:
    Please apply with your most recent resume at www.automotivesearchgroup.com or call Lindsay at 508-620-6300.

    ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy!

    *all resume submissions will be kept in the strictest confidence*

  • 1 Month Ago

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Customer Service Representative
  • Boston Pie Inc
  • Rochester, NH FULL_TIME
  • Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid too. Domino's has immediate openings for in-store help! We are looking for positive, energetic, outgo...
  • 10 Days Ago

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Manufacturing Customer Service Rep
  • Leddy Group
  • Rochester, NH FULL_TIME
  • Manufacturing Customer Service Rep Join a well-established global manufacturing leader as a Customer Service Representative! Our Rochester, NH client needs an energetic, self-motivated professional wi...
  • 11 Days Ago

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Customer Service Representative
  • Boston Pie Inc
  • Dover, NH FULL_TIME
  • Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid too. Domino's has immediate openings for in-store help! We are looking for positive, energetic, outgo...
  • 13 Days Ago

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Customer Service Representative
  • Laars Heating Systems Company
  • Rochester, NH FULL_TIME
  • Laars Heating Systems Company, a subsidiary of Bradford White Corporation, is a recognized industry leader in the design and manufacturing of commercial and residential boilers, water heaters, and poo...
  • 14 Days Ago

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Assistant Customer Service Manager
  • Albertsons Companies
  • Stratham, NH FULL_TIME
  • A Day in the Life: As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be...
  • 14 Days Ago

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0 Customer Service Director jobs found in Portsmouth, NH area

Portsmouth is a city in Rockingham County, New Hampshire, United States. As of the 2010 census it had a population of 21,233, and in 2017 the estimated population was 21,796. A historic seaport and popular summer tourist destination on the Piscataqua River bordering the state of Maine, Portsmouth was formerly the home of the Strategic Air Command's Pease Air Force Base, since converted to Portsmouth International Airport at Pease. According to the United States Census Bureau, the city has a total area of 16.8 square miles (43.6 km2), of which 15.6 square miles (40.5 km2) is land and 1.2 square...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$178,030 to $248,263
Portsmouth, New Hampshire area prices
were up 1.4% from a year ago

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