Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
New Paltz Center is hiring a Food Service Director in New Paltz, NY.
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New Paltz Center for Rehabilitation and Nursing is a 77-bed rehabilitation and skilled nursing facility located in a quiet woodsy neighborhood outside of town. Our mission at New Paltz Center is to provide the finest rehab and skilled nursing services anywhere. Excellence is our goal and good outcomes are our daily measures of progress. Our staff is committed to ensuring the highest quality of life for all our residents, helping each to get stronger, healthier, and happier. We want all residents to leave New Paltz Center with dignity and independence. New Paltz Center is a proud member of the Centers Health Care Consortium.
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0 Customer Service Director jobs found in Poughkeepsie, NY area