Customer Service Director jobs in Roanoke, VA

Vision

Empowering and transforming the lives of people with disabilities - One dog, one person, one family, one community at a time

Mission

We are a non-profit organization whose purpose is to help people with disabilities achieve their goals and have greater independence through partnership with exceptional service and facility dogs.

The Saint Francis Difference:

We are committed to:

· Focusing on high quality breeding, selection, and training that is personalized to ensure that each dog is uniquely suited to their partner

· Providing initial training and ongoing support to each person or organization for the lifetime of the partnership

· Ensuring that all dogs in our care find their best and highest purpose and live in a loving home that suits their nature, temperament, and individual needs

· Promoting the use and acceptance of qualified service dogs through public and professional education, providing advocacy for service dog partners, and supporting the growth of the service dog industry

Primary Responsibilities

The Major Gifts Director (MGD) supports the mission of Saint Francis Service Dogs and is responsible for securing both individual and institutional funds. The MGD fosters a culture of philanthropy, provides an active voice in the organization’s strategic decision-making, and helps design and implement communications, systems, and protocols to ensure aggressive annual revenue growth.

The MGD communicates Saint Francis Service Dogs’ vision to potential funders and donors and builds strong relationships with stakeholders. The MGD oversees fund development of major gifts, planned giving, annual and capital campaigns, corporate partnerships, and foundations to ensure fund growth and stability.

What you’ll need

At Saint Francis Service Dogs, we have a small, passionate staff dedicated to providing the highest level of service for the people we serve. We also have a lot of fun while we are doing it! We value a cooperative spirit, positive attitude, and willingness to learn and adapt to change.

Education: Bachelor’s degree

Experience:

· Minimum of five years successful nonprofit fundraising experience.

· A proven individual track record of securing major, capital, and planned gifts as a result of cultivating top-tier, executive level donors, corporate leaders, foundations, grantors, and individual donors

· Knowledge of IRS charitable giving and fundraising regulations

· Ability to secure gifts in the six-figure range and maintain a portfolio of donors with major giving capacity

· Strong interpersonal skills and ability to interact with internal and external audiences

· Dedication to helping people with disabilities and possessing a general love and compassion for dogs

See https://saintfrancisdogs.org/employment/for full Job Description

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• successful nonprofit fundraising: 5 years (Required)

Work Location: In person