Customer Service Director jobs in San Diego, CA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Customer Service Director jobs

C
Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Poway, CA FULL_TIME
  • Join Our Team Today!

    We are offering a sign on bonus!!!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off
  • 10 Days Ago
Apply this Job
C
Customer Advisor (San Diego)
  • Communication Service for the Deaf, Inc
  • San Diego, CA FULL_TIME
  • DescriptionSupports the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard ...
  • 1 Day Ago
Apply this Job
G
Customer Service
  • Globe Life American Income Division
  • San Diego, CA FULL_TIME
  • We are looking for:A Customer Service Representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy ...
  • 18 Days Ago
Apply this Job
A
Customer service
  • Apex Talent Solutions
  • San Marcos, CA FULL_TIME
  • Are you ready to join a prestigious Fortune 500 company where your passion for customer service will truly make a difference? We are seeking dynamic individuals like you to become an integral part of ...
  • Just Posted
Apply this Job
I
Customer Service
  • I LOVE BAGELS
  • OCEANSIDE, CA FULL_TIME
  • I Love Bagels in Oceanside, CA is looking for customer service applicants . We are located on 3910 Vista WayResponsibilities Greet customers Clean & sanitize work area & customer area. Keep the dining...
  • 12 Days Ago
Apply this Job
I
Customer Service
  • I LOVE BAGELS
  • OCEANSIDE, CA FULL_TIME
  • I Love Bagels in Oceanside, CA is looking for customer service applicants . We are located on 3910 Vista WayResponsibilities Greet customers Clean & sanitize work area & customer area. Keep the dining...
  • 12 Days Ago
Apply this Job
View All Customer Service Director Jobs
Salary Company Skills Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills Job Openings

0 Customer Service Director jobs found in San Diego, CA area

U
Senior Growth Marketing Manager- Remote
  • UX Hires
  • San Diego, CA
  • Senior Growth Marketing Manager- Remote Our client is simplifying the chaos of the events industry through powerful, eas...
  • 4/23/2024 12:00:00 AM
Apply this job
B
Client Marketing Manager-Remote
  • Bright Horizons
  • San Diego, CA
  • Reporting to the Director, Client Engagement, the Manager, Client Marketing (CMM) plays a critical role in leading engag...
  • 4/23/2024 12:00:00 AM
Apply this job
E
Senior Product Manager - Fraud and Identity (Remote US)
  • Experian
  • San Diego, CA
  • Experian is the worlds leading global information services company. During lifes big moments from buying a home or a car...
  • 4/22/2024 12:00:00 AM
Apply this job
B
Client Marketing Manager-Remote
  • Bright Horizons
  • San Diego, CA
  • Reporting to the Director, Client Engagement, the Manager, Client Marketing (CMM) plays a critical role in leading engag...
  • 4/21/2024 12:00:00 AM
Apply this job
K
Social Media Coordinator
  • Kteam
  • San Diego, CA
  • Were looking for a Social Media Coordinator experienced in all stages of content creation, social media management, and ...
  • 4/20/2024 12:00:00 AM
Apply this job
G
Director of Customer Service
  • Generali Global Assistance
  • San Diego, CA
  • **Generali Global Assistance** **Director of Customer Service** **Generali Global Assistance - San Diego, CA - Full Time...
  • 4/19/2024 12:00:00 AM
Apply this job
G
Director of Customer Service
  • Gamechangersus
  • Encinitas, CA
  • **Director of Customer Service** **Posted: June 29th, 2021** **Description** Vuori is seeking a Director of Customer Ser...
  • 4/19/2024 12:00:00 AM
Apply this job
G
Director of Customer Service, Travel Insurance
  • Generali Global Assistance
  • San Diego, CA
  • **Generali Global Assistance** **Director of Customer Service, Travel Insurance** **Generali Global Assistance - San Die...
  • 4/19/2024 12:00:00 AM
Apply this job
View All Customer Service Director Jobs

About San Diego, California

According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents. The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$183,850 to $256,379
San Diego, California area prices
were up 2.6% from a year ago
View detail

What does a Customer Service Director do?

Customer Service Director in Davenport, IA
Our REAL Aluminium customer focus days take place here.
December 16, 2019
Customer Service Director in New London, CT
Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.
February 03, 2020
Customer Service Director in Columbus, GA
We talk about the REAL Aluminium concept, which completely de-mystifies the process of buying aluminium, and show customers the range in our showroom.
January 20, 2020