Customer Service Director jobs in Santa Barbara, CA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

P
Customer Service Associate
  • Paper Source, Inc.
  • Santa Barbara, CA OTHER
  • Overview

    Customer Service Associate This position reports to the Store Management Team Position Summary The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer.   Essential Job Responsibilities and Accountabilities   Models the Paper Source Customer Service Experience
    • Consistently perform all steps of the Customer Service Initiative (CREATE):
      • Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
      • Respond to customers’ immediate needs
      • Explore your customrs’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
      • Add relevant products to complete the project, take it to the next level and help with their whole checklist.
      • Thank every customer regardless of purchase.
      • Empower customers to complete their creative projects at home and build customer loyalty
    • Exhibits an attitude that is one of positive, can do and customer first with all customers.
    • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
    • Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
    Inspire customers through impressive product knowledge
    • Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.
    • Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals.
    • Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
    • Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience.
    Drives sales and profitability through Key Performance Indicators
    • Sells the benefits associated with capturing email addresses in our customer registry.
    • Provide feedback to store management on customer requests, reaction to merchandise and store environment.
    • Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.

     

    Requirements

    • Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.
    • Arts and crafts background preferred with minimum of 1 year in retail or service related industry.
    • Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
    • Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds.
    • Ability to work with /around cleaning chemicals and various art supplies.

     

     

    An employee in this position can expect an hourly rate starting at $15.50

     

    Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.  Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To Work English/Spanish postings. State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
  • 18 Days Ago

J
Customer Service Representative
  • JOAH BROWN.
  • Santa Barbara, CA FULL_TIME
  • Answer customer inquires in a timely & professional manner Answer customer calls Research & resolve customer concerns Coordinate with warehouse team to make sure shipping and tracking information is c...
  • 19 Days Ago

G
Customer Service Manager
  • Gold's Gym - SoCal
  • Santa Barbara, CA FULL_TIME
  • If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading! Why is it great to work here? Gold’s Gym Socal and its affiliated cl...
  • 20 Days Ago

T
Customer Service / Office Representative
  • The Berry Man, Inc.
  • Santa Barbara, CA FULL_TIME
  • If interested, please apply in person at 205 W. Montecito St., Santa Barbara, CA. 93101 We are a local wholesale produce distributor seeking a long-term, motivated, hardworking Customer Service Repres...
  • 20 Days Ago

J
Customer Service Warehouse Associate
  • Just 4 Fun Party Rentals
  • Santa Barbara, CA TEMPORARY,OTHER,PART_TIME
  • We are seeking a Customer Service Warehouse Associate to join our event rental team! This job is P/T and seasonal with a flexible start time after April 1st 2024. Work days are Mondays and Fridays 9am...
  • 21 Days Ago

M
Customer Service Representative
  • MarBorg Industries
  • Santa Barbara, CA FULL_TIME
  • JOB TITLE: Customer Service Representative LOCATION: Santa Maria/Onsite Non Exempt , Full-Time Starting Pay $19.00 - $25.00 per hour. We set our pay based on several factors including knowledge, exper...
  • 21 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Service Director jobs found in Santa Barbara, CA area

G
Development Associate and Gift Processor
  • Ganna Walska Lotusland
  • Santa Barbara, CA
  • Title: Development Associate and Gift Processor Classification: Full-Time 40-hour work week, non-exempt Department: Deve...
  • 3/28/2024 12:00:00 AM

T
Full Charge Bookkeeper
  • True Digital Surgery
  • Goleta, CA
  • ABOUT US True Digital Surgery is a World Leader in Computer-Guided Microsurgery. We combine 3D visualization and guidanc...
  • 3/28/2024 12:00:00 AM

H
Product Manager
  • HG Data
  • Santa Barbara, CA
  • About Us: Headquartered in beautiful Santa Barbara, HG Insights is the global leader in technology intelligence. HG Insi...
  • 3/27/2024 12:00:00 AM

W
Director, Customer Service
  • Western Growers
  • Oxnard, CA
  • **Description** Join our team of dedicated professionals who are committed to ensuring our clients can provide affordabl...
  • 3/26/2024 12:00:00 AM

B
Leisure Sales Manager
  • Belmond
  • Santa Barbara, CA
  • El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to b...
  • 3/26/2024 12:00:00 AM

M
Licensed Mental Health Therapist Young Adult - Outpatient
  • Mindpath Health
  • Goleta, CA
  • Overview: Salary: $96,000+ *Offered salary can vary, depending on licensure and experience. Who We Are Mindpath College ...
  • 3/26/2024 12:00:00 AM

S
Aircraft Support Manager - Santa Barbara (On-Site)
  • Silver Air Private Jets
  • Santa Barbara, CA
  • Aircraft Support Manager - Santa Barbara (On-Site) Department: Flight Support Employment Type: Full Time Location: Santa...
  • 3/24/2024 12:00:00 AM

S
Primary Care Pediatrician/associate Program Director
  • Santa Barbara Neighborhood Clinics
  • Goleta, CA
  • SUMMARY: Under the supervision of the Chief Medical Officer, the Primary Care Pediatrician/Associate Program Director is...
  • 3/24/2024 12:00:00 AM

Santa Barbara (Spanish: Santa Bárbara) is the county seat of Santa Barbara County in the U.S. state of California. Situated on a south-facing section of coastline, the longest such section on the West Coast of the United States, the city lies between the steeply rising Santa Ynez Mountains and the Pacific Ocean. Santa Barbara's climate is often described as Mediterranean, and the city has been promoted as the "American Riviera". As of 2014, the city had an estimated population of 91,196, up from 88,410 in 2010, making it the second most populous city in the county after Santa Maria. The contig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$183,808 to $256,329
Santa Barbara, California area prices
were up 2.5% from a year ago

Customer Service Director in Davenport, IA
Our REAL Aluminium customer focus days take place here.
December 16, 2019
Customer Service Director in New London, CT
Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.
February 03, 2020
Customer Service Director in Columbus, GA
We talk about the REAL Aluminium concept, which completely de-mystifies the process of buying aluminium, and show customers the range in our showroom.
January 20, 2020