Customer Service Director jobs in Santa Cruz, CA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service
  • Homestead Hardware Inc.
  • Aptos, CA FULL_TIME
  • Homestead Hardware Inc. in Aptos, CA is looking for one customer service to join our 20 person strong team. We are located on 72 Rancho Del Mar Ave. Our ideal candidate is attentive, punctual, and hard-working.

    Benefits

    • We offer many great benefits, including free early access to your pay through Homebase.

    Responsibilities

      *Greet customers and make them feel at home *Answer any questions the customers may have *Assist Customers in preparing their orders *Clean work area as needed to maintain a tidy work environment *Respond to all complaints in a friendly and professional manner

    Qualifications

      *Friendly attitude even when dealing with disgruntled employees *Responsible and proven ability to maintain scheduling commitments *Ability to problem solve quickly concerns customers may have *Good communication skills with customers

    We are looking forward to reading your application.

    Available shifts and compensation: We have available shifts all days of the week. Compensation is $15.50 - $17.50/hour.

    About Homestead Hardware Inc.: Homestead Hardware Inc. is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://www.acehardware.com/store-details/05552.


    By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

    Powered by Homebase. Free employee scheduling, time clock and hiring tools.

  • 1 Month Ago

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Social Service Director
  • Mariner Healthcare
  • Santa Cruz, CA FULL_TIME
  • SUMMARY Has administrative authority and accountability for the provision of psychosocial needs of the residents and patients. Acts as Resident Advocate. ESSENTIAL DUTIES AND RESPONSIBILITIES include ...
  • 3 Days Ago

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Food and Customer Service
  • Whiting's Foods
  • Santa Cruz, CA OTHER
  • Job Details Job Location: Boardwalk - Santa Cruz, CA Salary Range: Undisclosed About The JobJoin our Crew and work with us at the Santa Cruz Beach Boardwalk! (For those interested in more work opportu...
  • 20 Days Ago

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Customer Service Representative
  • Robert Half
  • Watsonville, CA PER_DIEM
  • Available Positions for Customer Service Representatives!Robert Half has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative. Do you wish to take your soci...
  • 21 Days Ago

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Food and Customer Service
  • Whiting's Foods on the Boardwalk
  • Santa Cruz, CA OTHER
  • Job Details Job Location: Boardwalk - Santa Cruz, CA Salary Range: Undisclosed About The JobJoin our Crew and work with us at the Santa Cruz Beach Boardwalk! (For those interested in more work opportu...
  • 22 Days Ago

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Customer service representative
  • Fujitsu
  • Santa Cruz, CA FULL_TIME
  • 00 - Php25,000.00 per month Benefits : - Opportunities for promotion- Paid training- Promotion to permanent employeeSchedule : - 8 hour shift- Rotational shift- Shift systemSupplemental Pay : - 13th m...
  • Just Posted

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0 Customer Service Director jobs found in Santa Cruz, CA area

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Account Operations Manager - Mon - Fri 8am-5pm
  • Williams Lea
  • Menlo Park, CA
  • Williams Lea is hiring for an Account Manager for our Menlo Park office to work Monday to Friday 8:00 am to 5:00 pm! Pay...
  • 3/28/2024 12:00:00 AM

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Senior Product Manager - Remote
  • PayNearMe
  • Santa Clara, CA
  • Company Description PayNearMe develops award-winning technology to facilitate the end-to-end customer payment experience...
  • 3/28/2024 12:00:00 AM

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Director Product Management - Deception, ITDR
  • Zscaler
  • San Jose, CA
  • About Zscaler Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, re...
  • 3/28/2024 12:00:00 AM

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Director, Product Management
  • ZEDEDA
  • San Jose, CA
  • ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge. ZED...
  • 3/28/2024 12:00:00 AM

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Senior Director, Retail Engagement and Marketing, WW Strategy and Programming,
  • Apple
  • Cupertino, CA
  • Senior Director, Retail Engagement and Marketing, WW Strategy and Programming, Cupertino,California,United States Market...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent
  • Fly Xo
  • San Jose, CA
  • **Description** *Position at GMJ Air Shuttle* We're hiring in San Jose! The Air Shuttle is in search of a Customer Servi...
  • 3/27/2024 12:00:00 AM

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Network & Systems Engineer - Projects
  • Knowing Technologies
  • Redwood City, CA
  • About Knowing Technologies (KT) and the Position Our mission is to equip independent schools with the tools they need to...
  • 3/27/2024 12:00:00 AM

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Product Manager Director - Risk
  • OKX
  • San Jose, CA
  • Who We Are At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world s...
  • 3/27/2024 12:00:00 AM

Santa Cruz (/ˈsæntə ˈkruːz/, Spanish: Holy Cross) is the county seat and largest city of Santa Cruz County, California. As of 2013 the U.S. Census Bureau estimated Santa Cruz's population at 62,864. Situated on the northern edge of Monterey Bay, about 32 mi (51 km) south of San Jose and 75 mi (120 km) south of San Francisco, the city is part of the 12-county San Jose-San Francisco-Oakland Combined Statistical Area. Santa Cruz is known for its moderate climate, natural environment, coastline, redwood forests, alternative community lifestyles, and socially liberal leanings. It is also home to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$189,797 to $264,681
Santa Cruz, California area prices
were up 2.5% from a year ago

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