Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Precision Door Service (an Award-Winning Garage Door Organization)
Career Opportunity for Customer Experience Specialist
Do you have the passion to provide solutions?
Are you willing to upgrade your skills as a Customer Experience Specialist?
Are you looking to gauge your career to the next level?
***** Apply today for immediate job consideration! ****
Who are we?
At Precision Door Service we are committed to provide excellent service to our customers and our diverse workforce is the backbone of our operations. Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers. We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction. We ranked #13 in the top 20 new franchises by Entrepreneur® magazine. We also ranked #227 in Entrepreneur® magazine's Franchise 500. We received the "Spirit of Success" award from Southwestern Bell. Multiple franchises with the Angie's List Super Service Award. Our business is operational 24/7, every day of the week.
Learn more about us - https://www.precisiondoor.net/
What is the purpose of this Job?
The purpose of this position is to deliver exceptional customer service to our garage door customers through various channels, including telephone, email, and online chat. This role involves sharing product information, offering services, and effectively resolving service-related issues. The ideal candidate should demonstrate strong customer service skills and excel in multitasking.
Why join us?
Our Vision – To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.
Our Mission – To establish Precision Door Service as the public standard and national household name in garage door repair service.
Our Values – Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders.
Job Responsibilities:
Requirements
Work Schedule- Sunday-Thursday between 9:00 AM-6:00 PM with Friday and Saturday off
Benefits -
** Our company's pay period is Sunday through Saturday, with WEEKLY payroll! That means payday is EVERY Friday! **
Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for this position by sending an updated copy of your resume and cover letter to this email address - workwithus@mydoorteam.com. We strongly encourage you to apply if you feel like you are a great match for any open positions at Precision Door Service.
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