Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
KONA ICE OF STAMFORD IS HIRING!
Are you looking to Spring into a new job that lets you work AND enjoy your Summer? Do you want to be part of a fun, exciting team that impacts the community?
This is a fast-paced and fun job where one day will never EVER be like the next. If "BE GOOD, DO GOOD, FOR GOOD" resonates with you, we'll find a way to work with your schedule!
WHO WE ARE –
Kona Ice is a highly respected frozen dessert company that is 100% mobile. We are dedicated to providing a unique and positive experience, spreading fun, and creating smiles while giving back to our community. This is a fun job working for a company that gives back millions of dollars to local communities across the country.
We participate in a wide variety of local activities, such as school events, sports tournaments, large festivals, concerts, corporate events, private parties, local college games, and other unique events across Utah & SLC counties throughout Spring, and early Fall.
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WE ARE LOOKING FOR INDIVIDUALS WHO -
DUTIES & RESPONSIBILITIES - including, but not limited to the following:
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0 Customer Service Director jobs found in Stamford, CT area