Customer Service Director jobs in Toledo, OH
Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Customer Service Director jobs
- Medical Service Company
-
Monroe, MI
FULL_TIME
-
Position : Customer Service, CMN Location : Monroe, MI
Job Id : 1837 # of Openings : 1 MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years!
MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of 2021 - HME Provider of the Year! We are hiring : FULL TIME WITH BENEFITS! APPLY TODAY!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w / Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive / On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
General : As part of the CMN team, participates in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities.
Starting $16.50
Responsibilities and Duties :
- Review initial prescription for qualifying elements resulting in timely release of claims.
- Complete daily follow up processes on all CMNs assigned within the WIP states / RC worklist.
- Review possible renewal CMNs within the CMN review worklist.
- Manages the CMN renewal process and obtains all necessary documentation.
- Responsible for handling all outstanding held revenue related to CMNs for branches assigned.
- Manages phone calls related to CMNs.
- Other duties as assigned.
Qualifications : Education : Graduate of an accredited high school or GED equivalent. Experience / Knowledge / Skills / Physical Requirements :
- Ability to multi-task in a fast-paced environment
- Detail and team oriented
- Effective communication (verbal and written) and organizational skills
- Proven computer proficiency, the use of multiple applications simultaneously
- Knowledge of the HME / DME industry is preferred
Last updated : 2024-03-29
- 26 Days Ago
- Medical Service Company
-
Monroe, MI
FULL_TIME
- MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
- 20 Days Ago
- Medical Service Company
-
Toledo, OH
FULL_TIME
- MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
- Just Posted
- Casey's Sales & Service Trucking, LLC
-
North Baltimore, OH
FULL_TIME
- About us Casey's Sales and Service Trucking, LLC is a small business in North Baltimore, OH. We are professional and agile. Our work environment includes: Modern office setting Responsibilities: -Know...
- 8 Days Ago
- Casey's Sales & Service Trucking, LLC
-
North Baltimore, OH
FULL_TIME
- About us Casey's Sales and Service Trucking, LLC is a small business in North Baltimore, OH. We are professional and agile. Our work environment includes: Modern office setting Responsibilities: -Know...
- 8 Days Ago
- ESTONS GOURMET CREATIONS
-
TOLEDO, OH
FULL_TIME
- Eston's Bakery in Toledo, OH is looking for customer service members to join our team. We are located on 5433 Monroe St. Our ideal candidates are self-driven, motivated, and engaged. You need to love ...
- 22 Days Ago
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0 Customer Service Director jobs found in Toledo, OH area
- City of Toledo, OH
-
Toledo, OH
- Salary : $61,247.68 - $72,040.80 Annually Location : Toledo, OH Job Type: Full-Time Job Number: 2024-00446 Department: H...
- 4/26/2024 12:00:00 AM
- Carrier One
-
Rossford, OH
- About Carrier One Carrier One Inc. is a privately owned flatbed company based in Griffith, Indiana, founded in 2003. Fir...
- 4/26/2024 12:00:00 AM
- Owens Corning
-
Toledo, OH
- PURPOSE OF THE JOB The Enterprise Manufacturing Communications Leader develops and executes communication strategies to ...
- 4/26/2024 12:00:00 AM
- Carrier One
-
Toledo, OH
- About Carrier One Carrier One Inc. is a privately owned flatbed company based in Griffith, Indiana, founded in 2003. Fir...
- 4/26/2024 12:00:00 AM
- Xplor
-
Toledo, OH
- Company Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spen...
- 4/26/2024 12:00:00 AM
- ProMedica
-
Toledo, OH
- **Director, Revenue Cycle Management - CBO Customer Service - Full Time - Days** Toledo, Ohio **Description** The Direct...
- 4/26/2024 12:00:00 AM
- ProMedica
-
Toledo, OH
- **Job Details** **Manager - CBO Customer Service - Full Time - Days - (63852)** This details all the information about t...
- 4/26/2024 12:00:00 AM
- Aramark
-
Toledo, OH
- Job Description The Food Service Manager is a management position responsible for developing and implementing dining sol...
- 4/11/2024 12:00:00 AM
About Toledo, Ohio
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