Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
We need you! Join a rapidly growing company in the financial services sector. Take the opportunity to learn and vertically move within an innovative industry with great opportunities for professional and salary growth. We have small company values and big plans!
This is a great opportunity to learn the consumer reporting and housing finance sector as a Customer Service Representative. Do you take pride in your work, thrive in a fast-paced environment, work well with teams, and like to problem solve? A Customer Service Representative is a first-line representative of our company. We’re looking for team members with Microsoft Office proficiency and a positive outlook as they manage inbound and outbound call volume.
During each workday, we want you to;
Provide a great customer service experience to our clients
Learn, own, and responsibly improve processes for customer and client inquires/dispute resolution
Benchmark and improve your performance.'
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Job Type: Full-time
Pay: From $17.00 per hour
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Work Location: Hybrid remote in Hammonton, NJ 08037
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0 Customer Service Director jobs found in Vineland, NJ area