Customer Service Director jobs in Yakima, WA

Our Customer Service Specialist will,

• Review and interpret WDFW rules and regulation pamphlets, use internet and intranet to secure supporting materials and maintain a working knowledge of regulations to help ensure customers will receive accurate information.
• Maintain an open line of communication with program personnel to ensure reference materials are current including educational materials and maps for customers.
• Receive and respond to high volume of customer inquiries pertaining to a wide range of agency related topics.
• Independently address customer concerns by identifying the issue, applying knowledge and determining appropriate steps for resolution.
• Using the Washington Interactive License Database (WILD) system and other agency information systems to provide accurate information about various license options, address inquiries regarding purchased licenses, harvest reporting, and catch record cards; exchange tags, replace lost documents.
• Locate hunter education information and process requests for duplicate hunter education certificate.
• Distribute accessibility related information including eligibility requirements for disability status, reduced fees, disabled hunter road access entry program, special use permits, and other requests for Americans with Disabilities Act (ADA) related services. Process disability-related applications. Oversee the use and assignment of the accessible sites within the region.
• Assist with office organization, record management and surplus as needed.
• Answer phones and emails; route calls and messages.
• Operate and maintain standard office equipment.
• Purchase and maintain office supply inventory, janitorial supplies, and other items as needed.

WORKING CONDITIONS:

• Work Setting, including hazards:
  • Busy office setting and typically the first point of customer contact.
  • Duties include opening and closing the office.
  • Extensive computer use and the ability to lift and carry or move up to 30 pounds.
  • Incumbent must be able to work with frequent interruptions and competing priorities.
  • Opportunity to support staff in field work may be provided, occasional interaction with wildlife may occur.
  • Work independently with minimal direction supervision.
  • Program staff assigned to the office are frequently in the field. There will be long periods of time that the incumbent will be working alone.
  • Responsible for answering the telephone during business hours. It requires that the incumbent be timely, dependable, and reliable in arriving at work and returning from breaks and lunch.
• Schedule:
  • Typically, office hours are between 8:00 am – 5:00 pm, Monday through Friday, with infrequent assignments outside of this schedule.
  • Some work is performed at public events outside of normal business hours
• Travel Requirements:
  • Position requires some travel.
  • Occasional overnight travel may be necessary.
• Tools and Equipment:
  • Computer, computer peripherals, and required software programs e.g., Microsoft Office Suite, agency specific programs, general office equipment, office telecommunication systems, cellular phones, radios, projectors, video conferencing equipment, internet access as well as WiFi; and postage meter.
• Customer Interactions:
  • Responsible for responding to customer inquiries both verbally and in-writing; may interact in-person, over the phone, via email, in writing, and in virtual settings.
  • Requires someone who feels comfortable with the public, especially during demanding and difficult circumstances, one who can work under stress, and one who can work independently with minimal supervision.

License:

PREFERRED QUALIFICATIONS:

• An Associate’s degree and two (2) years of experience providing assistance to customers regarding inquiries, complaints or problems; or a Bachelor’s degree; or equivalent experience providing assistance to customers regarding inquiries, complaints or problems.
• Strong organizational skills, time management and self-management skills.
• Professional communication and inter-personal skills.
• Results-driven and self-starter.
• Skillfully type when composing letters, memos and emails or performing data entry work.
• Skilled in navigating and use of online and collaborating within virtual platforms.
• Knowledge and application of Microsoft Office Suite e.g., Microsoft Word, Excel, Power Point and Outlook to manage and track documents, reports, spreadsheets, databases, etc.
• Ability to communicate clearly, and concisely both verbally and in writing is essential.
• Ability to work with a wide range of individuals.
• Ability to prioritize and manage multiple projects and competing deadlines.
• Ability to protect and maintain confidentiality.

• A cover letter describing how you meet the qualifications of this position (Generic cover letter will not be accepted).
• A current resume.
• Three professional references.

• Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to RecruitmentTeam@dfw.wa.gov.
• Subject line should include recruitment number, position, and Vet (for example: #10155 Biologist 1 – Veteran).
• Include your name as it appears on your application in careers.wa.gov.

• Notify us of your military spouse status by email at RecruitmentTeam@dfw.wa.gov.
• Subject line should include recruitment number, position, and MS (for example: #10155 Biologist 1 – MS).
• Include your name as it appears on your application in careers.wa.gov.