Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
We're looking for a CUSTOMER SERVICE COORDINATOR in OVERLAND PARK, KS!
Be part of one of the most important Technology Solutions brand in the U.S!
$18 - $20 /hourly M-F Gas reimbursement
Responsibilities:
You'll be supporting the daily customer service operations at different sites per day for suplementing different customer service positions (Front Office, Clerk, Administrative assistant or receptionist). Assisting management with paperwork, shipping and receiving, copy, print, fax and ensuring field compliance with operational best practices. Will be driving personal vehicle (gas reimbursement provided)
FULL TIME
8 HOURS DAY SHIFT
Benefits: Mileage reimbursement.
Ricoh has one of the highest-paid time off (PTO) benefit plans! Apply and find out how much you could earn your first year on the Ricoh team.
A selection of medical insurance.
401K, HSA and FSA.
Tuition assistance programs.
GAS REIMBURSEMENT PROVIDED!
Requirements:
Apply now!
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Benefits:
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Work Location: In person