Customer Service Manager jobs in Akron, OH

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Clerical-Customer Service- Office
  • Brookside Lawn Service Inc.
  • Medina, OH FULL_TIME,PART_TIME
  • We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills, strong organizational abilities, and a customer-centric mindset.

    Duties:
    - Serve as the main point of contact for customer inquiries and concerns
    - Provide prompt and courteous assistance to customers via phone
    - Handle customer complaints or issues with empathy and professionalism
    - Maintain accurate customer records and update information as needed
    - Assist with administrative tasks such as data entry, filing, and proofreading documents

    Experience:
    - Strong organizational skills with the ability to multitask and prioritize effectively
    - Excellent verbal and written communication skills
    - Proficient in using office software applications (e.g., Microsoft Office)
    - Detail-oriented with a high level of accuracy in data entry and record keeping
    - Ability to work independently as well as part of a team
    - Proven problem-solving skills and the ability to handle difficult situations with professionalism

    Join our team as a Customer Service Representative and enjoy the following benefits:

    -Medical- Dental & Vision Coverage-401K Matching and Life insurance
    - Paid time off for vacation
    - Professional development opportunities for career growth

    If you are passionate about providing exceptional customer service and have the necessary skills to excel in this role, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

    Job Types: Full-time, Part-time

    Pay: From $15.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Vision insurance

    Schedule:

    • 8 hour shift

    Work Location: In person

  • 1 Day Ago

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Manager, Customer Service
  • bROK Products
  • Akron, OH FULL_TIME
  • The Customer Service Manager sets a clear mission and ensures that strategies for excellent service standards are executed and upheld by the service team. Develops service procedures, policies and sta...
  • 17 Days Ago

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Customer Service - Test Center Manager
  • Prometric
  • Akron, OH FULL_TIME
  • JOB TITLE: Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Akron, OH TEST CENTER ADDRESS: 1000 S. Cleveland Massillon Rd. JOB OVERVIEW The T...
  • 23 Days Ago

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Customer Service
  • Default Brand
  • Tallmadge, OH FULL_TIME
  • Overview The Customer Service Representative serves a key role in our relationship with our customers by acting as the first point of contact for all Parts and Service sales and informational needs. I...
  • 21 Days Ago

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Customer Service
  • Minutemen Staffing
  • AKRON, OH FULL_TIME
  • Now hiring a Customer Service Representative for a company in Akron for 1st shift, 8 : 30am 5pm. Weekly pay starting at $16 per hour, but could be more depending on experience. The Customer Service Re...
  • 3 Days Ago

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Customer Service
  • Staffinders Inc
  • Akron, OH FULL_TIME
  • We are looking for hardworking individuals to fill our clients immediate openings in their Entry Level Customer Service Collections department. They will provide two weeks of training so no previous e...
  • 3 Days Ago

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0 Customer Service Manager jobs found in Akron, OH area

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Customer Service & Support Supervisor
  • Gunton Corporation
  • Bedford, OH
  • Customer Service & Support Supervisor Description **Starting Salary up to $75,000 based on experience! Bonus opportuniti...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Rust Belt Recruiting
  • Cleveland, OH
  • Job Description Job Description Title: Customer Service Representative Shift: Day Shift Salary: $42,000 - $45,000 based ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Utility Pipeline Ltd.
  • Canton, OH
  • Job Description Job Description Who We Are Utility Pipeline Ltd. is a Natural Gas distribution management company. We op...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • The Maintenance Company Inc
  • North Canton, OH
  • Job Description Job Description Customer Service/Dispatcher The Maintenance Company, Inc (TMC) is a national facility ma...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Cafonline
  • Kent, OH
  • * Customer Service Representative **Job title:** Customer Service Representative **Contract:** Fixed Term Contract **Ref...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Barentz
  • Avon, OH
  • **Customer Service Representative** *We are looking to add to our team a full-time **Customer Service Representative** w...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Gunton Corporation
  • Cleveland, OH
  • Customer Service Representative Description **$16-$20 per hour based on experience!** Support customer satisfaction, gro...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Mustard Seed Market & Cafe, Inc.
  • Akron, OH
  • **Customer Service Representative** **Department:** Customer Service **Location:** Akron - Highland Square, OH We are No...
  • 3/24/2024 12:00:00 AM

Akron (/ˈækrən/) is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about 30 miles (48 km) south of Cleveland. As of the 2017 Census estimate, the city proper had a total population of 197,846, making it the 119th-largest city in the United States. The Greater Akron area, covering Summit and Portage counties, had an estimated population of 703,505. The city was founded in 1825 by Simon Perkins and Paul Williams, along the Little Cuyahoga River at the summit of the developing Ohio and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$89,818 to $120,311
Akron, Ohio area prices
were up 1.6% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020