Customer Service Manager jobs in Allentown, PA

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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MANAGER CUSTOMER SERVICE
  • Compass Group
  • Allentown, PA FULL_TIME
  • Canteen

    Position Title: MANAGER-CUSTOMER SERVICE, ALLENTOWN, PA

    Salary: $60,000 annually, bonus eligible

    Other Forms of Compensation: Company Car, Gas Card

    Growth. Opportunity. Excellence.

    Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

    Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

    Come grow with us. We are Canteen.

    Job Summary

    Key Responsibilities:

    • Responsible for site visits and client retention
    • Assist branches with grand openings
    • Ensure we are compliant with local and national account standards; review corporate compliance reporting
    • Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
    • Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
    • Coordinate efforts to improve the customer retention and client experience at the point of sale
    • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
    • Drive compliance to merchandising standards
    • Assess performance by location through audit reports (Quarterly District Evaluations)
    • Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

    Preferred Qualifications:

    • A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
    • 3 years driving experience required.
    • Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
    • Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience.
    • Route management, retail and merchandising experience is preferred
    • Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
    • Food & beverage experience
    • Excellent communication skills required
    • Must be able to travel to client sites
    • Must be passionate about providing world class service to our clients and customers
    • Must be able to lift 50 lbs. on a consistent basis.

    Apply to Canteen today!

    Canteen is a member of Compass Group USA

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


    Applications are accepted on an ongoing basis.


    Canteen maintains a drug-free workplace.


    Associates at Canteen are offered many fantastic benefits.

    • Medical
    • Dental
    • Vision
    • Life Insurance/ AD
    • Disability Insurance
    • Retirement Plan
    • Paid Time Off
    • Holiday Time Off (varies by site/state)
    • Associate Shopping Program
    • Health and Wellness Programs
    • Discount Marketplace
    • Identity Theft Protection
    • Pet Insurance
    • Commuter Benefits
    • Employee Assistance Program
    • Flexible Spending Accounts (FSAs)

    Req ID: 1277946

    Canteen

    Nichelle Miller

     

  • 1 Month Ago

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Virtual Assistant
  • Quality Customer Care
  • Allentown, PA FULL_TIME
  • Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications...
  • 2 Days Ago

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General Manager of Food Service
  • Applegreen at the Hickory Run Service Plaza
  • Allentown, PA FULL_TIME,OTHER,TEMPORARY,PART_TIME
  • Managers are eligible for a 10% bonus paid quarterly!!! This opportunity is located in Jim Thorpe, Pennsylvania. Applegreen is one of the largest Ireland retailers continuing to serve communities, off...
  • Just Posted

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Customer Service
  • SOLANO CONSULTANTS INSURANCE AGENCY
  • ALLENTOWN, PA FULL_TIME
  • Solano Consultants Insurance Group in Allentown, PA is looking for three Customer Service Specialists to join our newest 2nd location in the West of Allentown. We are located on 1146 Hamilton St Ste 1...
  • 22 Days Ago

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Customer service and
  • Goldfish Swim School - Bethlehem
  • Bethlehem, PA FULL_TIME
  • Full Disclosure : We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements...
  • 1 Day Ago

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Customer service and
  • Goldfish Swim School
  • Bethlehem, PA FULL_TIME
  • Full Disclosure : We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements...
  • 1 Day Ago

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0 Customer Service Manager jobs found in Allentown, PA area

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Customer Service Representative
  • Connections Personnel
  • Somerset, NJ
  • Connections Personnel is hiring for a Direct Hire Customer Service Representative for our client in Somerset. Looking fo...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Lloyd Industries Inc.
  • Montgomeryville, PA
  • Job Description Job Description We are looking for a customer-oriented customer service representative to join our team....
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Progressive Corp.
  • Allentown, PA
  • Customer Service Representative **Job Number** : 188543 If you enjoy helping others and flourish in a fast-paced environ...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Barentz
  • Hampton, NJ
  • **Customer Service Representative** *We are looking to add to our team a full-time **Customer Service Representative** w...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Net2Source Inc.
  • Bethlehem, PA
  • Role and Responsibilities The purpose of the role is to be the center of account information and providing excellent sup...
  • 4/24/2024 12:00:00 AM

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Contractor Customer Service Representative (Level 1)
  • LanceSoft Inc
  • Collegeville, PA
  • Job Description: ROLE SUMMARY: " As the initial point of contact, the Customer Service Representative serves as the face...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Evonik
  • Allentown, PA
  • **Customer Service Representative** **Location:** Allentown, PA, US **VACANCY REFERENCE NUMBER 155400** **Customer Servi...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative
  • Gunton Corporation
  • Pottstown, PA
  • Customer Service Representative Description **$18 - $22 per hour based on experience.** **8:00am- 4:45pm Mon-Fri** Suppo...
  • 4/22/2024 12:00:00 AM

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$94,532 to $126,621
Allentown, Pennsylvania area prices
were up 1.5% from a year ago

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