Customer Service Manager jobs in Altoona, PA
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
- Dental Career Services
-
Mountaindale, PA
FULL_TIME
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Job Title: Customer Service Manager – Dental Lab
Location: Lansdale, PA
Benefits: Full
Salary: Depends on Experience – Starting at 30 per hour
MUST HAVE WORKED IN A DENTAL LAB PRIOR AND UNDERSTAND ALL PROCEDURES AND PROTOCOLS
Our Team blends innovation and expertise to lead in the dental laboratory sector. Committed to excellence, we provide superior dental products and services, ensuring satisfaction for both dental professionals and their patients through our advanced technology and customer-centric approach.
Our team is currently seeking a Customer Service Manager with a robust background in dental laboratory processes and outstanding customer service skills. Familiarity with Labtrac software is a significant plus. In this role, you will be instrumental in maintaining client satisfaction and upholding our service excellence.
Key Responsibilities:
- Lead and manage the customer service team to provide outstanding service.
- Act as the primary liaison for client queries, orders, and issues.
- Develop and enforce customer service protocols and guidelines.
- Collaborate with lab technicians and other departments to ensure efficient and accurate order processing.
- Utilize Labtrac software for effective management of customer data and service requests.
- Analyze client feedback to recommend and implement improvements.
- Address and resolve customer service issues promptly and professionally.
- Uphold industry standards and adhere to company policies in all operations.
Qualifications:
- Demonstrated experience in customer service, particularly within the dental industry.
- In-depth understanding of dental laboratory processes and terminology.
- Experience with Labtrac software is highly beneficial.
- Strong leadership, communication, and problem-solving abilities.
- Team-oriented mindset.
- Commitment to maintaining exceptional quality and customer satisfaction.
Experience:
- Minimum of 3 years of relevant experience in a customer service position, ideally within a dental laboratory environment.
- Experience in a leadership or managerial capacity is essential.
What We Offer:
- A collaborative and supportive work culture.
- Professional development and career growth opportunities.
- 14 Days Ago
- American Customer Care Inc
-
Altoona, PA
FULL_TIME
- **HYBRID/REMOTE OUTBOUND TELEPHONE REPRESENTATIVE POSITION**Hiring in ALTOONA, PA *PAID TRAINING-EQUIPMENT PROVIDED* Who we are: American Customer Care (ACC) is seeking to hire individuals who have a ...
- Just Posted
- Service Access & Management, Inc
-
Du Bois, PA
FULL_TIME
- Join Our Team! Are you passionate about making a difference in the lives of children and families? Do you thrive in a dynamic and supportive work environment? If so, we have an exciting opportunity fo...
- 2 Days Ago
- The Home Depot
-
Altoona, PA
FULL_TIME
- Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn ...
- 1 Month Ago
- Service Access & Management, Inc
-
Clearfield, PA
FULL_TIME
- Our vision is to leave EVERYONE we meet, BETTER OFF! We believe... We consider our employees to be our most valuable asset. People are to be treated with dignity and respect in every interaction. Dive...
- 2 Days Ago
- Service Access & Management, Inc
-
Du Bois, PA
FULL_TIME
- Our vision is to leave EVERYONE we meet, BETTER OFF! We believe... We consider our employees to be our most valuable asset. People are to be treated with dignity and respect in every interaction. Dive...
- 1 Month Ago
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0 Customer Service Manager jobs found in Altoona, PA area
- Walmart
-
Huntingdon, PA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/26/2024 12:00:00 AM
- IONOS Inc.
-
Altoona, PA
- Inbound Telesales & Retention * Altoona, PA, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the hea...
- 4/26/2024 12:00:00 AM
- Best Buy
-
Altoona, PA
- **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Over...
- 4/26/2024 12:00:00 AM
- Michaels Stores
-
Johnstown, PA
- customer service page is loaded **customer service** **customer service** locationsJohnstown-420 Town Centre Dr time typ...
- 4/26/2024 12:00:00 AM
- The Tribune-Democrat
-
Johnstown, PA
- CUSTOMER SERVICE REPRESENTATIVE (Full Time) The Tribune-Democrat’s Circulation Department has an opening for a full-time...
- 4/25/2024 12:00:00 AM
- ARIVE
-
Altoona, PA
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/25/2024 12:00:00 AM
- Walmart
-
Bedford, PA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
- IONOS Inc.
-
Altoona, PA
- Inbound Telesales & Retention * Altoona, PA, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the hea...
- 4/24/2024 12:00:00 AM
About Altoona, Pennsylvania
were up 1.5% from a year ago