Customer Service Manager jobs in Billings, MT

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer service
  • Bass Pro, LLC
  • Billings, MT FULL_TIME
  • POSITION SUMMARY :

    The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

    ESSENTIAL FUNCTIONS :

    • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
    • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
    • Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
    • Demonstrates products to customers.
    • Remains knowledgeable of advertised sales.
    • Helps meet metric goals and objectives for self and store.
    • Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
    • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
    • Provides daily feedback and reports in a timely and accurate manner.
    • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
    • Provides service to all areas of the store based on business need.
    • ALL OTHER DUTIES AS ASSIGNED

    EXPERIENCE / QUALIFICATIONS :

    • Minimum Degree Required : High school diploma or equivalent experience
    • Experience : 0 to 2 Years of Experience

    KNOWLEDGE, SKILLS, AND ABILITY :

    • Excellent organization skills and attention to details.
    • Experience in a customer service environment.
    • Excellent verbal and written communication skills.
    • Adaptability to new processes and procedures.
    • Excellent self-motivation and initiative while unsupervised.

    TRAVEL REQUIREMENTS :

    N / A

    PHYSICAL REQUIREMENTS :

    • Stand and / or walk during shift to assist customers on the sales floor, etc.
    • Hear well enough to constantly communicate with others to exchange information
    • Constantly repeat motions that may include the wrists, hands and / or fingers
    • Constantly assess the accuracy, neatness and thoroughness of work assigned
    • Light work that includes lifting and moving objects up to 20 pounds constantly
    • Occasionally ascend or descend ladders, stairs, step stools, etc
    • Occasionally work in noisy environments

    INDEPENDENT JUDGEMENT :

    Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems.

    Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

    Part Time Benefits Summary :

    Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

    • Dental
    • Vision
    • Voluntary benefits
    • 401k Retirement Savings
    • Paid holidays
    • Paid vacation
    • Bass Pro Cares Fund
    • And more!

    Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

    Reasonable Accommodations

    Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

    If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

    Cabela's

    Last updated : 2024-03-03

  • 23 Days Ago

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Station Manager
  • Hyannis Air Service Inc
  • Glasgow, MT FULL_TIME
  • SUMMARY: This position is in place to ensure that the employees are providing and serving the customer to Cape Air standards, while also maintaining staff management and development. PRIMARY RESPONSIB...
  • 16 Days Ago

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Customer Service Manager - State Farm Agent Team Member
  • Karen Smith - State Farm Agent
  • Billings, MT FULL_TIME
  • Position Overview State Farm Insurance Agent located in Billings, MT is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Karen Smith - State Farm A...
  • 26 Days Ago

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Montana Regional Marketing Manager
  • Hyannis Air Service Inc
  • Billings, MT PART_TIME
  • SUMMARY:This position executes a route and region-specific marketing strategy using a variety of promotions, sponsorships, philanthropy, memberships and communications to build community support for c...
  • 21 Days Ago

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Montana Regional Marketing Manager (Part-Time)
  • Hyannis Air Service Inc
  • Billings, MT PART_TIME
  • SUMMARY:This a part-time position that executes a route and region-specific marketing strategy using a variety of promotions, sponsorships, philanthropy, memberships and communications to build commun...
  • 17 Days Ago

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Montana Regional Marketing Manager (Part-Time)
  • Hyannis Air Service Inc
  • Billings, MT PART_TIME
  • SUMMARY:This a part-time position that executes a route and region-specific marketing strategy using a variety of promotions, sponsorships, philanthropy, memberships and communications to build commun...
  • 1 Month Ago

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0 Customer Service Manager jobs found in Billings, MT area

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Customer Service Representative
  • Culligan Water
  • Billings, MT
  • **Find your dealer** Find your nearest dealer for a location-specific experience. Creating an account has many benefits:...
  • 3/27/2024 12:00:00 AM

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FT Customer Experience Representative - Work From Home>
  • Ancient Nutrition
  • Billings, MT
  • [Customer Service / Remote] - Anywhere in U.S. / $18.97 per hour / Health, dental & vision / PTO - As a Customer Experie...
  • 3/27/2024 12:00:00 AM

A
FT Customer Experience Associate - Work From Home>
  • Alma
  • Billings, MT
  • [Customer Service / Remote] - Anywhere in U.S. / $23 per hour / May 21st Start Date / Health, dental and vision / 401k /...
  • 3/27/2024 12:00:00 AM

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FT Customer Service Agent - Work From Home>
  • Path-Arc
  • Billings, MT
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / Retirement plan / Fle...
  • 3/26/2024 12:00:00 AM

A
FT Customer Experience Specialist (Work From Home)>
  • APEX Wheels
  • Billings, MT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / 100% Apex-paid medical, dental & vision / 40...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Billings, MT
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • Dick's Sporting Goods, Inc.
  • Billings, MT
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $46.2K per year / Benefits - As a Customer Service Rep you'll: As...
  • 3/24/2024 12:00:00 AM

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FT Customer Experience Agent (Work From Home)>
  • Ramp
  • Billings, MT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental & vision / 401k / WFH stipe...
  • 3/24/2024 12:00:00 AM

Billings is the largest city in the U.S. state of Montana, with a population estimated at 109,642 as of 2017. Located in the south-central portion of the state, it is the seat of Yellowstone County and the principal city of the Billings Metropolitan Area, which has a total a population of 170,498. It has a trade area of over 500,000. Billings was nicknamed the "Magic City" because of its rapid growth from its founding as a railroad town in March 1882. The city is named for Frederick H. Billings, a former president of the Northern Pacific Railroad. With one of the largest trade areas in the Uni...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$89,995 to $120,549
Billings, Montana area prices
were up 3.1% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020