Customer Service Manager jobs in Boston, MA
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Customer Service Manager
- Arbella Service Company, Inc.
-
Quincy, MA
FULL_TIME
- Voted Boston’s #1 Best Place to Work by the Boston Business Journal in 2023! We’re looking for a leader who can to contribute to the overall success of Arbella’s vision in being the best property and casualty company in the Northeast region. An Arbella Customer Service Manager is enthusiastic and passionate about delivering outstanding customer service to our customers, our agents and key stakeholders that supports the Arbella brand and accomplishes this through the development and coaching of our most valuable asset, our people. The Customer Service Center Manager is responsible for leading Arbella’s Customer Service contact center operations in delivering exceptional service to our customers and agents. The successful candidate will have a proven track record of developing and managing high performance teams that are focused on consistently delivering an excellent customer experience. This position requires extensive knowledge of contact center operations, including contact center technologies, resource management and customer service. It requires the ability to execute daily contact center management responsibilities, collaborate across the organization and focus on continuous improvement. The Customer Service Center Manager builds a high performance team focusing on employees’ development, engagement and satisfaction. The ability to lead through others is essential as Team Managers of the Customer Service Contact Center, who are responsible for managing individual contributors, will report directly to this position. Responsibilities: Implement best practices to deliver on SLAs, that consistently achieve time service, quality, productivity, and customer satisfaction targets. Develop objectives for the contact center’s day-to-day activities. Identify and develop solutions further improve service and the ease of doing business. Conduct review of Voice of Employee, Voice of Customer and Customer Surveys for quality control and implement strategies to enhance the customer experience. Collect and analyze contact center team and group metrics to manage individual and team performance effectively. Conduct effective resource planning to maximize the productivity of resources (people, process, technology, etc.) Ensure that technology is utilized where it adds value to employees and customers. Stays abreast of current and new trends in contact center technology and best practices Recruit, select, , train, coach, and develop employees to create high performing teams and highly engaged employees. Effectively collaborate and partner with Arbella’s Business Leaders in the execution of strategic plans; maintain and strive to achieve Operational best practices Collaborate across other Arbella call centers to assure consistency and leverage best practices. Meet financial objectives by estimating Operation’s resource requirements; prepare and reforecast annual budget and analyze budget variances. May be asked to work on projects, representing and advocating for the needs of the Customer Service Contact Center. Maintains and develops relationships with Arbella key stakeholders, including independent agents. Knowledge and Skills: Must be detailed and be able to review metrics and data to assess Customer Service department performance and to drive continuous improvement of results. Excellent oral and written communication skills Strong experience in hiring, training, coaching, leading and developing people Experience, Education, and Licensure Requirements: College degree or equivalent; higher degree in a relevant discipline would be ideal Certified Call Center Manager (e.g. CCCM) or equivalent qualification preferred 3 years of experience in an inbound call center environment Proven experience as call center manager or similar position Experience in customer service is required Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) Proficient in MS Office and call center equipment/software programs Excellent organizational and leadership skills with problem-solving ability Strong oral and written communication skills Voted Boston’s #1 Best Place To Work by the Boston Business Journal in 2023! People stay when they love a company and its culture—and our average tenure is 12 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit.
- 2 Months Ago
Customer Service Agent
- Hyannis Air Service Inc
-
East Boston, MA
FULL_TIME
- SUMMARY:This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.PRIMARY RESPONSIBILITIES:• Check in passenger...
- 12 Days Ago
Assistant Customer Service Manager
- Albertsons Companies
-
Peabody, MA
FULL_TIME
- A Day in the Life: As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be...
- 20 Days Ago
Customer Service Manager
- The LaSalle Network Inc.
-
Somerville, MA
FULL_TIME
- This job offer is not available in your country. LaSalle Network has partnered with a Global Manufacturing company that specializes in the production of Machine tools. They are looking for a skilled a...
- 2 Days Ago
Customer Service Manager - France
- BVI Medical
-
Waltham, MA
FULL_TIME
- This is a generic vacancy template.
- 3 Days Ago
Customer Service Manager
- EcoShield Pest Solutions
-
Winchester, MA
FULL_TIME
- Overview The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free livin...
- 13 Days Ago
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0 Customer Service Manager jobs found in Boston, MA area
Customer Service Manager
- Teknor Apex Company
-
Pawtucket, RI
- ** Customer Service Manager** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01467 Showing 1 lo...
- 4/26/2024 12:00:00 AM
Customer Service Manager
- International Flavors & Fragrances Inc.
-
Haverhill, MA
- **Customer Service Manager** **Location:** Haverhill, GB ****Job Description**** We are currently looking to recruit a C...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- CPP- Boston
-
Braintree, MA
- Wollaston Alloys/CPP Boston is seeking a driven individual to join our team as a Customer Service Representative (CSR)! ...
- 4/25/2024 12:00:00 AM
Customer Service Manager
- Ennovi Advanced Mobility Solutions Inc
-
Rumford, RI
- Job Description Job Description ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Moxie Management
-
Waltham, MA
- We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Moxie Management
-
Worcester, MA
- Job Description Job Description We pride ourselves on our competitive, but extremely friendly and family-oriented work e...
- 4/24/2024 12:00:00 AM
Order Management and Customer Service Manager (REMOTE)
- Actnano
-
Malden, MA
- About ActnanoActnano, Inc. is a dynamic materials startup in Malden, MA. With a strong global technical team, we develop...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- DB Roberts
-
Wilmington, MA
- Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
- 4/22/2024 12:00:00 AM
About Boston, Massachusetts
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$105,130 to $140,816
Boston, Massachusetts area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020