Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Title: | Retail Associate | PTO | Earned |
Department/Group: | Brickden Group dba Mary Ann Donuts | ||
Location: | Full and Part Time | Travel Required: | Not Required |
Level/Salary Range: | Hourly Merit Raises | Position Type: | Customer Service |
Contact: | |||
Will Train Applicant(s): | On the job training provided | Flexible Schedule | |
External posting URL: | |||
Internal posting URL: | |||
Applications Accepted By: | |||
On Line Only www.maryanndonuts.com Select: Employment under the About Us tab on our website | Locations: 1. 5039 West Tuscarawas St. NW Canton, OH 44708 2. 4222 Hills & Dales RD NW Canton, OH 44708 3. 2131 Columbus RD NE Canton, OH 44705 4. 2909 Cleveland Ave SW Canton, OH 44707 | ||
Job Duties | |||
-Fulfilling customer orders by properly bagging and boxing donuts -Understand and Operate POS systems and credit card machines, reconciling cash drawers -Learning how to operate espresso machines and commercial coffee equipment - Memorizing hot and cold drink recipes -Completing daily cleaning and sanitizing procedures Qualifications Previous experience with similar food service is preferred but not required Food Service certification will help with placement not required. Hours of availability 3:30am- 6:30pm We can work around specific needs however the more availability the better opportunity for pay growth and company advancement. | |||
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