Customer Service Manager jobs in Columbia, SC
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
FT Assistant Manager Customer Service
- Food Lion
-
Lexington, SC
FULL_TIME
-
Address: USA-SC-Lexington-744B W Main Street
Store Code: Store 00083 Front End (7205958)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers’ expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned
QUALIFICATIONS
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
PHYSICAL REQUIREMENTS
• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 354673_external_USA-SC-Lexington - Just Posted
FT Assistant Manager Customer Service
- Food Lion
-
Columbia, SC
FULL_TIME
- Address: USA-SC-Columbia-1013 Broad River Road Store Code: Store 01280 Front End (7220993) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve si...
- Just Posted
FT Assistant Manager Customer Service
- Food Lion
-
West Columbia, SC
FULL_TIME
- Address: USA-SC-West Columbia-2916 Emmanuel Church Rd Store Code: Store 02254 Front End (7232254) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we s...
- 3 Days Ago
FT Assistant Manager Customer Service
- Food Lion
-
Blythewood, SC
FULL_TIME
- Address: USA-SC-Blythewood-740 University Village Dr Store Code: Store 02604 Front End (7234744) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we se...
- 3 Days Ago
Customer Service-Self Storage Manager
- Public Storage
-
Columbia, SC
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $13.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 4 Days Ago
Customer Service
- Recon Sportswear LLC
-
Columbia, SC
FULL_TIME
- Recon Sportswear in Columbia, SC is looking for one or two individuals to join our small team. We are located on 4110 Moseby St Suite 116. Our ideal candidate is self-driven, punctual, and reliable. B...
- Just Posted
Filters
- Current Active Filter
- Columbia, SC
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Manager jobs found in Columbia, SC area
Customer Service Representative
- Comfort Care Products, LLC
-
Newberry, SC
- Job Description Job Description Comfort Care Products has been in the foam fabrication business for over 30 years. Our p...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- Vector Security, Inc.
-
Columbia, SC
- ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO04771 Showi...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- Lamplighter Insurance
-
Columbia, SC
- Job Description Job Description We are seeking a Receptionist Customer Service Representative to join our team in our Co...
- 4/24/2024 12:00:00 AM
Restoration Specialist/Customer Service Representative
- CRDN
-
Columbia, SC
- Job Description Job Description CRDN: CRDN specializes in the restoration of homeowner’s textiles and electronics damage...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- The Miles Agency LLC
-
Columbia, SC
- Job Description Job Description Allstate Customer Service Representative I am seeking an enthusiastic, well organized, m...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Shimadzu Group
-
Columbia, SC
- ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO001790 Showing 1 ...
- 4/23/2024 12:00:00 AM
Customer Service Representative - CAE Airport
- Enterprise Holdings
-
West Columbia, SC
- Overview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that ar...
- 4/23/2024 12:00:00 AM
Remote Customer Service Representative
- AMCOL Systems Inc.
-
Columbia, SC
- ** Remote Customer Service Representative** **Job Category****:** Collections **Requisition Number****:** REMOT01210 Sho...
- 4/22/2024 12:00:00 AM
About Columbia, South Carolina
One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$86,936 to $116,446
Columbia, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020