Customer Service Manager jobs in Grand Rapids, MI

We are seeking a highly motivated and friendly individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing exceptional service and support to our valued customers. As a Customer Service Agent, you will have the opportunity to interact with customers, answer their inquiries, and ensure their satisfaction with our products and services.

Responsibilities:

• Answer customer phone calls and respond to emails in a timely and professional manner.
  
• Provide accurate information and resolve customer inquiries efficiently.
  
• Assist customers with product selection, ordering, and tracking shipments.
  
• Handle customer complaints and issues, escalating them to the appropriate department when needed.
  
• Build and maintain strong customer relationships by providing exceptional service and support.
  
• Identify opportunities for process improvements to enhance the customer experience.
  
• Collaborate with other team members and departments to resolve complex customer issues.
  

Requirements:

• Excellent communication skills, both verbal and written.
  
• Strong problem-solving and multitasking abilities.
  
• High level of empathy and patience when dealing with customers.
  
• Detail-oriented and able to work efficiently under pressure.
  
• Previous customer service experience is preferred.
  
• Ability to remain calm and professional in challenging situations.
  
• Proficient in using customer service software and computer systems.