Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Customer Advocate I
This position will start in May and will be an onsite role within our Great Falls, MT facility.
Why You'll Love HCSC
When you join HCSC, you are joining the largest customer-owned health insurer in the United States. HCSC is dedicated to reimagining health care while investing in the growth of our people. We seek team members who are passionate about positively impacting our communities and supporting others.
Our Impact: Our social responsibility consists of corporate giving, local community relations, volunteerism, diversity and wellness, and sustainability initiatives.
Who We Serve: We work hard to provide our members with the most innovative, cost efficient and helpful tools to manage their health.
Our Ethics: We strive to do the right thing every day, acting ethically and honestly in everything we do.
Our Purpose: To do everything in our power to stand with our members in sickness and health.
Why You'll Love Customer Service
Customer Service provides our employees rewarding experiences and the ability to make a difference to improve the lives of ourcolleagues, our customers, and our communities every day.
A Day in the Life of a Customer Advocate
As a Customer Advocate, you will be responsible for monitoring the phone in one of our on-site call center locations to promptly assist HCSC members and physicians with their inquiries. Spend approximately 90% of the scheduled time fielding phone calls.
What's in it for You
Education & Experience
Skills & Requirements
Are You Ready to Grow Your Career with HCSC?
At HCSC, we are there for our members-in sickness and in health-and we strive to do right by them because their trust in us matters. We are redefining an industry and embracing change to deliver compelling careers that encourage resourceful, strategic thought, empower, and allow you to make concrete impact in the lives of our customers and their communities. Join us as we reimagine what's possible.
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
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