Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description : Description :
Description :
Hours : 8am to 4 : 30pm
Preferred Bilingual in Spanish
40 hours per week
Tasks :
Front office support directing traffic.
Create and post memos
Manage security system with making badges and turning off badges
Sort mail / mailbox updates, packages, etc
Order office supplies
Manage locker assignment
Manage PPE for new hires
Pre-Identified Candidate Name
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Pre-Identified Candidate Email
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Pre-Identified Candidate Phone Number
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Tenure Rule (Active)
Active Tenure - 12 Month Rule
Hours per Day
Hours per Week
Total Hours
528.00
Last updated : 2024-04-23
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