Customer Service Manager jobs in Greenville, SC
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Customer Service Manager (FT)
- Openwork
-
Greer, SC
FULL_TIME
-
Openwork has partnered with a company located in Greer and is seeking a Customer Success Manager who is energetic and has strong customer service skills.This candidate will take ownership of the entire life cycle of customers’ new development projects to ensure successful completion. Review forecasts, bid/order specifications with customers, negotiate to finalize requirements and release sales orders. Manage customers’ needs, requests, and requirements from development to production. Coordinate and direct activities with customers, engineering, manufacturing, purchasing, and numerous suppliers and vendors to ensure customer expectations are being met. Report to the VP of Sales.Duties:
- Review, interpret, and prepare preliminary sales orders and develop new projects.
- Oversee the creation of approved equals, deviations, and clarifications as needed for project.
- Maintain technical databases through Salesforce.
- Conduct pre-production meetings with customers, issue meeting notes, and release sales orders.
- Prepare Open Order reports.
- Prepare quotes.
- Discuss and negotiate production details with customers to optimize customer satisfaction, bid compliance production ease, and cost control.
- Develop bid/build documents and customer communications.
- Help with customer acceptance using feedback to improve process/product.
- Respond promptly to customers’ and management requests and ensure completion.
- Respond promptly to customers’ and management requests.
- Entertain/host customers (Dinners, tours, special events) weekly (after hours).
Qualifications:- BA in Business Administration (preferred) or related field.
- Min 3 years of sales account management or customer service experience.
- Understand and interpret bills of materials, engineering drawings, customer specifications, and requirements.
- Must be organized, and accurate and have the aptitude to manage, communicate, prioritize, and complete multiple tasks on time and within budget.
- Excellent written and verbal communication skills.
- Proven problem-solving skills to resolve customer complaints.
- Strong customer service and interpersonal skills.
- Strong organizational skills and attention to detail.
Work Environment:- Ability to lift 25 lbs.
- Sit, stand, and walk, and occasionally kneel or squat.
- Light travel.
- 8:00 a.m. – completed.
- Fast-paced environment.
Hours are 8 am - 5 pm Monday - Friday and the pay range is $22 - $27/hour. Overtime is required until projects are completed. - 14 Days Ago
Customer Service Manager
- Rugged Suppressors
-
Travelers Rest, SC
FULL_TIME
- Description Job DescriptionRugged’s Customer Service Manager leads the suppressor industry’s most recognized customer service department. Our Mission includes a Customer-Centric Focus to surpass custo...
- 19 Days Ago
Customer Service Manager
- Ingles Markets
-
Clemson, SC
FULL_TIME
- Location: Clemson - Store 53: 854 Highway 93 Clemson SC 29631 Posting End Date: 09/02/2023 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to pr...
- Just Posted
Customer Service Manager
- Frank Group
-
Greenville, SC
FULL_TIME
- Company Overview:Our client is a leading manufacturing company dedicated to providing high-quality products and exceptional service to our customers. With a commitment to excellence and innovation, we...
- Just Posted
Customer Service Manager
- Ingles Markets
-
Pickens, SC
FULL_TIME
- Location: Pickens - Store 17: 502-A Ann St. Pickens SC 29671 Posting End Date: 04/26/2024 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to pro...
- 26 Days Ago
Customer Service Account Manager
- KYOCERA AVX Greenville LLC
-
Fountain, SC
FULL_TIME
- Primary Function With direction from the Customer Service Supervisor and Sales Management, responsible for all activities within assigned accounts. Obtain maximum business while maintaining a high deg...
- 26 Days Ago
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0 Customer Service Manager jobs found in Greenville, SC area
Customer Service Representative
- KEMET
-
Simpsonville, SC
- Job description Do you aspire to be a leader in customer satisfaction using your creativity to grow relationships with c...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Cass Information Systems, Inc.
-
Greenville, SC
- ** Customer Service Representative** **Job Category****:** Administrative/Support **Requisition Number****:** CUSTO00136...
- 4/23/2024 12:00:00 AM
Customer Service Representatives
- Percepta
-
Spartanburg, SC
- At Percepta, we bring first-class service across each market we support . As a Customer Service Representative (CSR) in ...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- LifeMD, Inc.
-
Greenville, SC
- **Job title:** Customer Service Representative **Location:** Greenville, SC **Requirements:** High school diploma and at...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Icon Protection
-
Greer, SC
- GENERAL SUMMARY OF POSITION: The Icon Protection Customer Care Representative is primarily responsible for providing sup...
- 4/21/2024 12:00:00 AM
Customer Service Representative (Claims Specialist) On-Site
- Concentrix
-
Greenville, SC
- Job Title: Customer Service Representative (Claims Specialist) On-Site Job Description The Customer Service Representati...
- 2/1/2024 12:00:00 AM
Customer Service Representative (On-Site)
- Concentrix
-
Greenville, SC
- Job Title: Customer Service Representative (On-Site) Job Description As a Customer Service Representative (On-Site), you...
- 12/26/2023 12:00:00 AM
Customer Service Representative (Healthcare) On-Site
- Concentrix
-
Greenville, SC
- Job Title: Customer Service Representative (Healthcare) On-Site Job Description As a Customer Service Representative (He...
- 12/26/2023 12:00:00 AM
About Greenville, South Carolina
Greenville is located at 34°50′40″N 82°23′8″W / 34.84444°N 82.38556°W / 34.84444; -82.38556 (34.844313, −82.385428), roughly equidistant between Atlanta (145 miles [233 km] southwest), and Charlotte, North Carolina (100 miles [160 km] northeast). Columbia, the state capital, is 100 miles (160 km) to the southeast.
Greenville is in the foothills of the Blue Ridge Mountains, a physiographic province of the larger Appalachian Mountains range, and includes many small hills. Sassafras Mountain, the highest point in South Carolina, is in northern Pickens County, less than 40 miles (64 km) northwe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$87,123 to $116,698
Greenville, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020