Customer Service Manager jobs in Houston, TX

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

As Regional Service Administrator, you will be reporting to the Regional Operations Manager and will be responsible in all aspects of service administration for the South region.

Main mission, responsibilities.

• General Support - Service Managers, Technicians, Service Coordinators and Customers
• Van Inventory - review stock levels and ensure returns are being processed timely
• Review technician time daily; assist with time entries as needed; provide troubleshooting and support
• Review profitability for fixed price jobs (planned versus actual)
• Review Oil Samples
• Review SmartLink notifications and distribute accordingly
• Review technician utilization and notify Service Managers regarding any issues
• Enter and maintain On Call schedule
• Update Technician information sheets as required
• Process ePad approvals involving Service Managers as needed
• Review and allocate Regional billing: Cintas, Grainger, etc.
• Code and submit invoices for payment to AP department and follow up on vendor payment requests
• Create Red Wing Safety Boot Vouchers
• Work with the Regional Technical Support Liaison to maintain Tool inventories/calibrations in Tool House
• Follow up NPS responses and escalate to management as required
• Review GPS (GeoTab) and Mileage reports and notify Service Managers regarding any issues
• Schedule Technician training as directed by Service Managers
• Review and report Technician' training progress in Learning Link
• Data entry into SAP, Excel, and/or other software systems as needed for various functions and reports.
• Ensure warranty orders are processed in a timely manner
• Complete necessary training as required
• Filing - create new files for work orders, vendor invoices and other documents as needed
• Understand and fulfil the requirements of company Policies not limited to Technical Warranty, Product Liability and Occupational Health, Safety and Environment
• Work cooperatively with Customer Service, Technical Service and Field Service groups in a spirit of teamwork.
• Other duties or activities as assigned by manager

To succeed, you will need

None

2-3 years in a Service administration or similar role.

High School diploma.

• Software skills e.g. MS Office
• Attitude to work in a team is a must
• Proficiency in SAP will be considered as a strong plus
• Excellent command of English is a must both oral and written

Personality requirements

• You are a proactive person
• You are able to work in a team
• You are structured and organized
• You are dynamic, result oriented and self-motivated person
• You have good communication skills
• You have the willingness to travel if needed for trainings and/or to other Service Centers
• You have clear in mind the "why" you are applying to this position
• On top of this you have a positive attitude and your firmly believe that there is always a better way!

In return, we offer you

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

*Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
*Health insurance/ Dental insurance/ Vision insurance
*Paid time off
*Life & Disability insurance
*Salary range is $51K - $77K based on knowledge, skills and experience.

City
Houston

Recruiter

Hiring Manager
Alberto Duarte

tlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.