Customer Service Manager jobs in Janesville, WI

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Triple Service
  • Mendota, IL FULL_TIME
  • Full-Time

    Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they need, and you relied on your expertise to guide them. When you encountered questions you couldn’t answer, there was a friendly Team Leader close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day knowing that you helped a lot of customers and played an integral part of the Gold Medal team. You’re already looking forward to tomorrow!

    Responsibilities

    • Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone – you step up when you need to and you proactively step in to help other team members when you can.
    • Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.
    • Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You’re comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them.

    Qualifications

    • You’re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.
    • You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it.
    • You’re flexible: You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts.

    Benefits

    • Health insurance
    • Paid time off
    • 401(k) matching
    • Life insurance
    • Referral program
    • Employee discount
  • 24 Days Ago

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Outbound Customer Service Representative
  • Triple Service
  • Mendota, IL FULL_TIME
  • The primary functions of the Outbound Customer Service Representative are to convert outbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and ...
  • 24 Days Ago

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Logistics Customer Service Manager
  • S & S TRANSPORT INC
  • Janesville, WI FULL_TIME
  • Join an organization that prioritizes its employees above all else! Since 1981, our family-owned logistics and warehousing company, which is headquartered in Grand Forks, North Dakota, with additional...
  • 13 Days Ago

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Customer Service Manager
  • Blackhawk Moving & Storage
  • Sycamore, IL FULL_TIME
  • Customer Service Manager Full Time position in 340 South Ave Sycamore , 60178 Blackhawk Moving & Storage is a small business in Sycamore, IL. We are customer-centric, supportive and demanding. Our wor...
  • 8 Days Ago

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HYBRID Health Care Customer Service Rep
  • State Collection Service Inc
  • Beloit, WI FULL_TIME
  • The GREAT STATE TEAM is seeking motivated individuals to join our rapidly growing team of Health Care Customer Service Representatives (Hybrid). Our hybrid work model combines the best of both worlds ...
  • 27 Days Ago

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Automotive Service Assistant Manager
  • Tuffy Tire & Auto Service Centers
  • Loves Park, IL FULL_TIME
  • Benefits/Perks Paid Holidays and Paid Time Off Careers Advancement Opportunities - we are always looking to promote from within! Reimbursement for any successfully completed ASE certifications Flexibl...
  • 1 Month Ago

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0 Customer Service Manager jobs found in Janesville, WI area

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Customer Service Representative
  • Wolters Kluwer
  • Madison, WI
  • We are currently seeking dynamic Customer Service Representatives to join our growing teams across the country. As part ...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Madison, WI
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Middleton, WI
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Oregon, WI
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Marengo, IL
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Roscoe and Associates
  • South Beloit, IL
  • Job Description Job Description Schedule Monday-Friday 7:00AM-3:30PM Benefits/Perks Competitive Compensation Paid Time O...
  • 4/18/2024 12:00:00 AM

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Customer Service Representative
  • Wisconsin Auto Title Loans, Inc.
  • Janesville, WI
  • **Customer Service Representative** at Wisconsin Auto Title Loans, Inc Janesville, WI **Customer Service Representative ...
  • 4/18/2024 12:00:00 AM

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CUSTOMER SERVICE REPRESENTATIVE
  • American Aluminum Extrusion Company
  • Roscoe, IL
  • Job Description Job Description American Aluminum Extrusion is recruiting for our next phase of company growth. We invit...
  • 4/16/2024 12:00:00 AM

Janesville is a city in southern Wisconsin, United States. It is the county seat and largest city of Rock County, and the principal municipality of the Janesville, Wisconsin, Metropolitan Statistical Area. As of the 2010 census, the city had a population of 63,575. According to the United States Census Bureau, the city has a total area of 34.45 square miles (89.23 km2), of which 33.86 square miles (87.70 km2) is land and 0.59 square miles (1.53 km2) is water. The city is divided by the Rock River....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$91,344 to $122,350
Janesville, Wisconsin area prices
were up 1.3% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020