Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Overview: The Customer Service Manager is the cornerstone of our ecommerce platform, ensuring an unparalleled shopping experience for our online customers. Tasked with understanding and addressing the diverse needs of our users, this role leads a dedicated team focused on swiftly resolving inquiries and fostering strong customer relationships. Drawing from feedback and industry insights, you will implement strategies to enhance the customer journey and solidify brand loyalty. Your collaboration with various departments and use of advanced customer service technologies will be pivotal in shaping our brand's digital reputation. Beyond this, you'll be responsible for team growth, training, and driving continuous improvements to maintain the highest levels of customer satisfaction.
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