Customer Service Manager jobs in Melbourne, FL
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
- National Service Source
-
Melbourne, FL
FULL_TIME
-
USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements. For more information visit us at www.ussiglobal.com.
REQUIRED
- Only Local Candidates will be considered
- Must be able to meet the shift/days requirement listed below
- Computer proficient (MS Office experience including working in Excel)
Job Title: Customer Service Representative
Location: Melbourne, FL (Onsite position, not remote)
Pay: $22.00/hr
Shift: Sunday to Thursday from 11:00pm to 7:00am (Friday and Saturday Off)*Please Note, this position will involve 3 to 6-months of training that may take place at a different shift during traditional business hours.*
Overview
This role will interface with television engineers, master station control personnel, technicians, plant operations engineers, and head end technicians as well as working with our customer’s help desk operators and coordinating service to locations around the United States.
We are responsible for maintaining a database including information from customers, our own field staff and ensuring customer satisfaction. We seek people who can come across in a friendly and professional manner and can remain courteous when faced with a difficult or angry customer.
Essential Duties & Responsibilities- Maintain good relations with the customers, technicians and staff.
- Communicate and build rapport with technicians; convey trust and assurance.
- Respond to customer / technician requests and questions.
- Obtain an understanding of which decisions can be made alone and what requires consultation with others; act accordingly.
- Analyze and rectify customer / technician concerns using established procedures.
- Receive and enter work orders in a timely manner.
- Select the most qualified technician near the site.
- Monitor and record technician progress on work orders.
- Prepare work orders with complete job requirements listed in a clear and concise manner.
- Fax work orders to selected technician.
- Coordinate an ETA and communicate it to the customer, end user and technician.
- Order, ship and track equipment needed to complete work orders.
- Accomplish tasks by working with others and be a good team player
- Recognize how decisions may impact others
- Seek input from others when necessary.
- Other miscellaneous duties as assigned.
- 22 Days Ago
- Percepta
-
Melbourne, FL
FULL_TIME
- Requisition Title : Customer Service Case Manager (03UZY) US-FL-Melbourne Description At Percepta, we bring first-class service across each market we support. As a Customer Service Case Manager in Mel...
- 20 Days Ago
- HERSHEY ICE CREAM & CAFE
-
FORT PIERCE, FL
FULL_TIME
- Hershey Ice Cream & Cafe in Fort Pierce, FL is looking for one PT- Customer Service Manager to join our 7 person strong team. The position will work 20-30 hrs. per week. We are located on 825 Seaway D...
- 3 Days Ago
- BOYD'S 1 STOP PROCESS SERVICE, INC.
-
Fort Pierce, FL
FULL_TIME
- We are a small legal support firm. We have been family owned and operated since the inception of the company in 1989. Required skills: phone etiquette, accurate typing skills, willingness to learn, ab...
- 1 Day Ago
- Good Greek Moving and Storage
-
Pierce, FL
FULL_TIME
- Are you looking for a rewarding opportunity to expand your career? If so, LOOK no further! Good Greek Franchises, and its affiliates Good Greek Realty and Good Greek Moving and Storage are expanding i...
- 3 Days Ago
- Tire Choice Auto Service Centers
-
Melbourne, FL
FULL_TIME
- Company Description Monro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades o...
- 22 Days Ago
- Current Active Filter
- Melbourne, FL
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Manager jobs found in Melbourne, FL area
- US Foods
-
Orlando, FL
- ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
- 4/26/2024 12:00:00 AM
- 50floor, Inc.
-
Orlando, FL
- **Customer Service Representative** **Department:** Customer Service **Location:** Orlando, FL **Position Summary:** 50F...
- 4/26/2024 12:00:00 AM
- Qualfon Corporation
-
Orlando, FL
- **Customer Service Representative** **Location:** Orlando, Florida, US **Job Summary** Main objectives and duties: **1. ...
- 4/26/2024 12:00:00 AM
- Reliablesprinkler
-
Orlando, FL
- * 22-Feb-2022 to 23-Apr-2022 (EST) * Warehouse- Orlando * Longwood, FL, USA * $720-950 / weekly DOE * Hourly * Full Time...
- 4/26/2024 12:00:00 AM
- Walmart
-
Indialantic, FL
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
- Acara Solutions
-
Melbourne, FL
- Job Description Job Description Are you a Customer Service Representative looking to join one of the top Specialty Trade...
- 4/24/2024 12:00:00 AM
- Titan Motor Sports, Inc.
-
Orlando, FL
- * 06-Dec-2021 to 04-Feb-2022 (EST) * Orlando, FL, USA * TBD * Hourly * Full Time *401k, health, paid time off after qual...
- 4/24/2024 12:00:00 AM
- Sealing Devices Inc.
-
Melbourne, FL
- ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** INSID001219 Show...
- 4/23/2024 12:00:00 AM
About Melbourne, Florida
were up 1.5% from a year ago