Customer Service Manager jobs in Milwaukee, WI

Watertech has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Watertech and stay.

If you are ready to work for an exciting and innovative company that welcomes creativity and a collaborative team environment – then Watertech is the place for you!

Core Values

We Take Ownership

We are accountable to ourselves, our team and customers. We empower our employees to go to any length to help our customers and each other succeed.

We are Professionals

Relationships are built on trust. Good communication, honesty and integrity are cornerstones of how we work.

We are Never Satisfied

We are always moving forward. We work hard, stay curious, and continuously grow and learn to provide the best value to our customers and improve how we do business.

We are a Team

We are better together. As employees, customers or partners in the industry – we are better when we work together, learning from each other and relying on one another to do their part to achieve our shared goals.

We Work Hard and Have Fun

We believe in enjoying the journey. We truly love what we do and work hard to provide the best service to our customers. We also believe in balancing our work ethic with plenty of fun along the way. A happy team is a successful team!

If these values describe you then you will love being a part of our team

Watertech is seeking talented professionals to share in the growth and success of a thriving industry. As Customer Service Manager, you are at the forefront of ensuring that we deliver “Unmatched Customer Experiences.” Our customer service department is the critical connection between our territory managers, customers and internal staff. If you enjoy working with people and are driven to achieve excellence, then read on.

As Customer Service Manager, you will directly manage our Customer Service Representatives and Delivery Specialists. You will manage processes that span from new customer setup to scheduling product deliveries. You will work closely with the Leadership, Sales, and Operations team to create and execute processes that ensure that customers get what they need, when they need it, without any problems along the way. The role includes, but is not limited to the following responsibilities:

• Lead, manage, and mentor the customer service team to meet and exceed service standards.
• Collaborate with various departments including logistics, sales, and technical teams to streamline processes and ensure a seamless customer experience.
• Implement strategic process improvements to enhance customer satisfaction and operational efficiency.
• Create the delivery schedule and ensure Delivery Specialists are able to safely and accurately make deliveries.
• Ability to lead and motivate a team while modelling a strong code of ethics and respect for others.
• Demonstrates common-sense judgment and a disciplined attention to timeliness and urgency when it comes to resolving customer issues.
• Serve as an administrator of our web-based WTeService program.
• Carry out supervisory responsibilities for corporate policies and procedures

Experience & Background

• 5 of Proven experience in managing and leading a customer service team.
• Strong interpersonal and leadership skills, with the ability to motivate and guide a team.
• Excellent collaboration skills, with experience working cross-departmentally to improve service processes.
• Experience in the chemical industry and knowledge of shipping logistics is highly desirable.
• Excellent communication and leadership skills.
• Strong problem-solving skills and the ability to manage multiple priorities.
• Advanced computing skills (Microsoft Office, web-based platforms, etc.).
• Experience with Microsoft ERP programs is a plus
• Experience in chemical industry is preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 5 years

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Milwaukee, WI 53228: Relocate before starting work (Required)

Work Location: In person