Customer Service Manager jobs in New Britain, CT
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Service Manager - Waterbury CT
- VIP Tires & Service
-
Waterbury, CT
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: Must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. Fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. Creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations. ESSENTIAL DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Team Building: Build an Extraordinary Team that delivers a different and better customer experience to every customer Hire the best associates in the area Develop a superior team Ensure all associates have taken and passed all of their required LMS training Have all associates complete any and all relevant vendor training. Make sure all associates are T.I.A basic automotive service certified Career path with associates during structured associates coaching sessions Sign up associates and provide study material for any applicable ASE certifications Proper scheduling of the team to make sure they are able to meet our customers needs all hours of operation. Effectively communicate with the team throughout the day, daily huddles and bi-monthly store meetings. Monitor e-mail frequently for customer appointments and communication. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order. Attend off site meetings and training sessions as needed, typically, several times per year. Facility and Equipment Maintenance Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day Ensures appropriate steps are taken to maintain a clean service department throughout the business day Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business Any facility or equipment issues should be entered into the facility or equipment database Procedural Compliance Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. Additional Responsibilities (Performs other functions as required.) Communicates with other levels of management as needed to ensure compliance with service standards and company policies Serves as policy administrator in assigned location PERFORMANCE MEASURMENT: Achieves all targeted levels of performance as outlined by leadership through various reports. STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Strong people management and leadership skills, motivational, supportive, assertive and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry Minimum Educational and/or Experience Level Two years related experience in automotive service management Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience Proven results Certificates, Licenses, and/or Registrations Current, valid driver’s license issued in state of residence Equipment Safety Certification ASE Certification C1– Service Consultant required ASE Certification P2 – Parts Specialist recommended ASE Certification G1 – Maintenance and light repair recommended State Inspection License Required (where applicable) ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force. Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling Walking Climbing Kneeling Crawling Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
- 4 Days Ago
Assistant Service Manager - Waterbury CT
- VIP Tires & Service
-
Waterbury, CT
FULL_TIME
- TITLE: Assistant Manager REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE b...
- 4 Days Ago
Service Manager II - Waterbury CT
- VIP Tires & Service
-
Waterbury, CT
FULL_TIME
- TITLE: Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The SMII lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP...
- 4 Days Ago
Customer Service
- A.R. Mazzotta
-
Middletown, CT
FULL_TIME
- Our Killingworth area client prides themselves on superior customer service and high ethical standards. They’re looking for a Customer Service Representative to join their busy team to assist with Acc...
- 12 Days Ago
Customer Service
- Ultimate
-
Wolcott, CT
FULL_TIME
- Job Description Ultimate Staffing is looking for a customer service and Data Entry person to join our team. This person would be able to work overtime as needed starting at 7:00 am and working to 5:30...
- Just Posted
Customer Service
- Ultimate Staffing Services
-
Wolcott, CT
FULL_TIME
- Job Description Ultimate Staffing is looking for a customer service and Data Entry person to join our team. This person would be able to work overtime as needed starting at 7 : 00 am and working to 5 ...
- 3 Days Ago
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0 Customer Service Manager jobs found in New Britain, CT area
Customer Service Representative
- Complete Staffing Solutions
-
Rocky Hill, CT
- Job Description Job Description Responsibilities Field calls , emails, and customer inquiries via software to process sa...
- 4/16/2024 12:00:00 AM
Customer Service Manager
- Design Within Reach
-
Stamford, CT
- **Privacy Preference Center** ** Manage Consent Preferences** Always Active **Privacy Preference Center** ** Manage Cons...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Ozarks Coca-Cola/Dr Pepper Bottling Company
-
Springfield, MA
- Customer Service Representative Description **SUMMARY:** Responsible for assisting Customer with incoming/outgoing calls...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- SAINT SOLUTIONS INC
-
Hartford, CT
- Job Description Job Description Benefits/Perks Competitive Compensation Career Growth OpportunitiesJob Summary We are se...
- 4/15/2024 12:00:00 AM
Customer Service Representative
- SAINT SOLUTIONS INC
-
Hartford, CT
- Job Description Job Description Benefits/Perks Competitive Compensation Career Growth Opportunities Job Summary We are s...
- 4/15/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Berlin, CT
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/14/2024 12:00:00 AM
Customer Service Representative
- Aiello Home Services Inc
-
Windsor, CT
- **Customer Service Representative** Windsor Locks, CT Aiello Home Services has been in business for over 80 years. Throu...
- 4/12/2024 12:00:00 AM
Customer Service Representative - UniFirst
- UniFirst
-
Stratford, CT
- UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering...
- 3/25/2024 12:00:00 AM
About New Britain, Connecticut
New Britain is a city in Hartford County, Connecticut, United States. It is located approximately 9 miles (14 km) southwest of Hartford. According to 2010 Census, the population of the city is 73,206.
Among the southernmost of the communities encompassed within the Hartford-Springfield Knowledge Corridor metropolitan region, New Britain is home to Central Connecticut State University and Charter Oak State College.
The city's official nickname is the "Hardware City" because of its history as a manufacturing center and as the headquarters of Stanley Black & Decker. Because of its large Polish p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$100,347 to $134,409
New Britain, Connecticut area prices
were up 1.7% from a year ago
were up 1.7% from a year ago
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020