Customer Service Manager jobs in Norwich, CT
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Customer Service Representative
- JobRapido
-
norwich, CT
FULL_TIME
-
Job Description:
Customer Relationship Advocate Career Development Experience
Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades.
Would you like to learn more about the Customer Relationship Advocate position? Take our virtual experience and learn what it is like to work in this role. Click here (opens in a new tab) to experience what it is like to work in this role
What to expect
As a new CRA, you'll learn about the financial services industry, develop your skills, and gain new experiences.- First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help!
- Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more!
- As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you.
You are learning. We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams! You don't need a finance background or college degree to succeed in this role. Prepped with our licensing roadmap, own your success by studying for the exams at an individualized pace with dedication and commitment.
You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience. Our inclusive culture empowers associates to achieve success while building a supportive network.
You are growing. From day one you'll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path.
You can explore. You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls so you can discover the next step in your career. As you continue to grow, you can become eligible for career mobility opportunities.
The Skills You Bring- Desire to establish rapport and relationships with customers and the team through effective communication
- Experience in customer service, call center, or financial services preferred
- A strong interest in financial services
- Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges
- Ability and flexibility to work in a "hybrid" work setting, both at home and in office
- Comfortable with technology and ability to navigate multiple systems simultaneously
- Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all
- Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams
- Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making
- Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction
- Service varied customer needs, including balance inquiries, money movement, trading, and more
- Answer questions and provide resources to deepen client understanding and build confidence
Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.
Sound too good to be true? See for yourself and learn more about our benefits offerings:- Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab)
- Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab)
Learn More: Dynamic Working (opens in a new tab)
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling " Dynamic Working ". Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at .
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.
We welcome those with experience in jobs such as Merchandise Associate , Department Manager, and Cashier and others in the Retail to apply.About the Company:
JobRapido
- Just Posted
Customer Service Representative
- Glass Enterprises Northeast, Inc.
-
Norwich, CT
FULL_TIME
- SUMMARY:Provides customers with courteous service in person or over the phone; strives to retain present customers and develop new business by extending professional and efficient service and accurate...
- 2 Days Ago
Customer Service Field Technician
- ARNOLD LUMBER CO INC
-
Kingston, RI
OTHER
- Job Details Level: Experienced Job Location: West Kingston - West Kingston, RI Position Type: Full Time Salary Range: Undisclosed Job Shift: Day DescriptionCustomer Service FieldTechnician Arnold Lumb...
- 3 Days Ago
Customer Service Specialist
- D/E/F Services Group, Ltd
-
Jewett, CT
OTHER
- At D/E/F Services Group, Ltd we love to build. Since our inception in 1999, we have crafted our company to be the contractor of choice for design / build & general construction services in the fields ...
- 3 Days Ago
Customer Service Technician
- ARNOLD LUMBER CO INC
-
Kingston, RI
OTHER
- Job Details Level: Experienced Job Location: West Kingston - West Kingston, RI Position Type: Full Time Salary Range: Undisclosed Job Shift: Day DescriptionCustomer Service Technician Arnold Lumber Co...
- 4 Days Ago
CUSTOMER SERVICE REPRESENTATIVE
- Family Dollar
-
Willimantic, CT
FULL_TIME
- Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
- 1 Month Ago
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0 Customer Service Manager jobs found in Norwich, CT area
Bilingual Customer Service Representative
- The Alpha Group
-
East Providence, RI
- Job Description Job Description Currently Seeking A Bi-lingual Customer Service Representative for a full-time temporary...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Checkngo
-
Warwick, RI
- Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** l...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Complete Staffing Solutions
-
Rocky Hill, CT
- Job Description Job Description Responsibilities Field calls , emails, and customer inquiries via software to process sa...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- PORT CITY EXECUTIVES INC
-
New London, CT
- Job Description Job Description Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Su...
- 4/15/2024 12:00:00 AM
Customer Service Representative
- Fidelity Investments
-
Norwich, CT
- Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
- 4/15/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Westerly, RI
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/14/2024 12:00:00 AM
Planning and Customer Service Manager
- Brookwood Recruitment Ltd
-
East Providence, RI
- Brookwood Recruitment has an exciting opportunity for a collaborative Planning and Customer Service Manager to join our ...
- 4/12/2024 12:00:00 AM
Customer Service Representative
- Software Galaxy Systems, LLC
-
Johnston, RI
- Description: This department handles incoming calls in regard to Education finance loans, this contract will be througho...
- 4/12/2024 12:00:00 AM
About Norwich, Connecticut
Norwich, known as 'The Rose of New England,' is a city in New London County, Connecticut, United States. The population was 40,493 at the 2010 United States Census. Three rivers, the Yantic, the Shetucket, and the Quinebaug, flow into the city and form its harbor, from which the Thames River flows south to Long Island Sound.
According to the United States Census Bureau, the city has a total area of 29.5 square miles (76.4 km2), of which 28.3 sq mi (73.4 km2) is land and 1.2 sq mi (3.0 km2) (3.87%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$100,159 to $134,158
Norwich, Connecticut area prices
were up 1.7% from a year ago
were up 1.7% from a year ago
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