Customer Service Manager jobs in Oakland, CA

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Route Customer Service Manager
  • Compass Group Careers
  • Hayward, CA FULL_TIME
  • Canteen

    Position Title: CUSTOMER SERVICE MANAGER - SF BAY AREA

    Pay Grade: 13

    Salary: $66,500 - $70,000

    Other Forms of Compensation: company car, cell phone, laptop, bonus potential, free sandwiches, discounted snacks & beverages

    Growth. Opportunity. Excellence.

    Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

    Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

    Come grow with us. We are Canteen.

    Job Summary

    Key Responsibilities:

    • Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan).
    • Coordinate efforts to improve the customer retention and client experience at the point of sale.
    • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
    • Drive compliance to merchandising standards.
    • Assess performance by location through audit reports (Quarterly District Evaluations).
    • Customer facing route supervision

    Preferred Qualifications:

    • A Bachelor’s degree is preferred.
    • Excellent communication skills required.
    • Must be able to travel to client sites locally.
    • Must be passionate about providing world class service to our clients and customers.
    • Coffee / refreshment industry experience preferred.

    Apply to Canteen today!

    Canteen is a member of Compass Group USA

    Click here to Learn More about the Compass Story

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


    Applications are accepted on an ongoing basis.


    Canteen maintains a drug-free workplace.


    Associates a Canteen are offered many fantastic benefits.

    • Medical
    • Dental
    • Vision
    • Life Insurance/ AD
    • Disability Insurance
    • Retirement Plan
    • Paid Time Off
    • Holiday Time Off (varies by site/state)
    • Associate Shopping Program
    • Health and Wellness Programs
    • Discount Marketplace
    • Identity Theft Protection
    • Pet Insurance
    • Commuter Benefits
    • Employee Assistance Program
    • Flexible Spending Accounts (FSAs)


    Req ID: 1279569

  • 13 Days Ago

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Customer Service and Scheduling Manager
  • INEOS Composites
  • Dublin, CA FULL_TIME
  • INEOS Composites US LLCINEOS is a global manufacturer of petrochemicals, specialty chemicals and oil products. Our products touch every aspect of modern life. I
  • 1 Month Ago

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Customer Service Account Manager
  • Sysco
  • Walnut Creek, CA FULL_TIME
  • The compensation range provided complies with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. BE...
  • 1 Month Ago

C
Route Customer Service Manager
  • Compass Group
  • Hayward, CA FULL_TIME
  • Canteen Position Title: CUSTOMER SERVICE MANAGER - SF BAY AREA Pay Grade: 13 Salary: $66,500 - $70,000Other Forms of Compensation: company car, cell phone, laptop, bonus potential, free sandwiches, di...
  • 2 Months Ago

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Entry Level Customer Service Manager
  • Invictus Marketing Solutions
  • Oakland, CA FULL_TIME
  • Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looki...
  • 6 Days Ago

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Entry Level Customer Service Manager
  • Invictus Marketing Solutions
  • Berkeley, CA FULL_TIME
  • Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looki...
  • 20 Days Ago

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0 Customer Service Manager jobs found in Oakland, CA area

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Customer Service Manager
  • Mathnasium of Redwood City
  • Redwood City, CA
  • Job Description Job Description BECOME A LEADER - CHANGING LIVES THROUGH MATH. We are looking for passionate, friendly a...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative (REMOTE)
  • Grovesindustrial
  • San Leandro, CA
  • ** Customer Service Representative (REMOTE)** **Job Category****:** Operations **Requisition Number****:** CUSTO001842 S...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • CSConsulting
  • San Francisco, CA
  • Customer Service Representative Entry Level Remote Position Position Overview: As a Customer Services Representative, yo...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Clear Concepts Management
  • San Rafael, CA
  • Clear Concepts Management is a fast-paced customer acquisition company dedicated to helping our clients expand their cus...
  • 4/18/2024 12:00:00 AM

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Travel Agency Customer Service Manager
  • Sienna Charles
  • San Francisco, CA
  • Sienna Charles, the premier luxury lifestyle company featured in magazines such as Forbes is looking for a Travel Agency...
  • 4/17/2024 12:00:00 AM

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Customer Service Representative
  • Azazie, Inc.
  • San Jose, CA
  • About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid...
  • 4/17/2024 12:00:00 AM

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Customer Service Representative
  • Regina
  • Sunnyvale, CA
  • **Customer Service Representative** **Job Order #: 5859937** **Employer Name:** MOTION CANADA INC. **Wage/Salary Info:**...
  • 4/17/2024 12:00:00 AM

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Customer Service Representative II
  • Manpower
  • Sunnyvale, CA
  • Our client, Thermo Fisher is seeking a Customer Service Representative II to join their team. As a Customer Service Repr...
  • 4/15/2024 12:00:00 AM

Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.) The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water. Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$114,414 to $153,252
Oakland, California area prices
were up 4.5% from a year ago

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Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
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Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
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