Customer Service Manager jobs in Portland, OR

Job Description

Job Description: Customer Service Manager

We are seeking a highly motivated and experienced individual to join our team as a Customer Service Manager. The Customer Service Manager will be responsible for establishing and maintaining excellent customer relationships while ensuring the highest level of technical and product support. In addition, the Customer Service Manager will oversee a small onsite customer service team, supervise daily operations, and assist in setting and achieving customer service goals.

Responsibilities:

* Establish customer service policies and practices to ensure exceptional customer satisfaction.

* Develop and maintain customer relationships with key customers, influencers, affiliates, or other VIPs.

* Provide high-level technical and product support to customers.

* Supervise and develop a small onsite customer service team.

* Oversee the daily operations of the customer service department.

* Assist in setting customer service goals (KPIs) for team members and aid in their achievement.

* Interact with customers by answering queries and addressing complaints in a timely manner, leading the team by example.

* Help develop weekly and monthly surveys and reports to evaluate customer satisfaction.

* Stay current on the latest industry trends and techniques to continuously improve customer service practices.

* Train new employees and educate them on the company's customer management policies.

Skills & Qualifications:

* Impeccable customer service skills with a passion for providing exceptional customer satisfaction.

* Deep knowledge of best practices in customer service and retention strategies.

* Proficient in using applicable software applications used in customer service operations.

* Strong written and verbal communication skills to effectively communicate with customers and team members.

* Strong aptitude for technical software products to provide accurate and comprehensive support to customers.

* Leadership skills to effectively manage a customer service team and drive performance.

* Problem-solving skills to address customer issues and find effective resolutions.

* Patience, compassion, and empathy to handle difficult customer situations with care.

* Excellent time management skills to prioritize tasks and manage workload efficiently.

* Willingness and readiness to learn and adapt to new technologies and practices in customer service.

If you possess the above qualifications and have a proven track record in customer service management, we encourage you to apply for this position. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Please submit your resume

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.