Customer Service Manager jobs in Santa Barbara, CA
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Customer Service Manager
- Gold's Gym - SoCal
-
Santa Barbara, CA
FULL_TIME
-
If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading!
Why is it great to work here?Gold’s Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:
- Work in a fun environment with great people
- Great benefits package
- John Hancock 401k,
- Aflac supplemental insurance options
- free gym memberships, and discounts
- Opportunities to grow within the company
What sets us apart from the rest:- Dedication to our members’ successes and goals
- Integrity which creates life-long relationships
- Passion for people in the communities we serve
- Pride in what we do and who we are
- Leadership development (ongoing)
- Excellence in execution
- But most of all…. we are more than a gym; we are a family!!
We want talented individuals who:- Have a positive, upbeat, and outgoing attitude
- Are passionate about hospitality and excellence for our members
- Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service
- Have fitness industry experience (preferred)
- Love to constantly learn and grow
When you come to work you’ll:Management/Leadership Duties:- Manage Operations team to ensure policies and procedures are followed at all times
- Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.
- Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
- Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
- Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
- Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
- Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
- Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline
- Ensure that project/department milestones/goals are met and adhere to approved budgets
- Enforces all club rules, policies and promotes proper execution of all procedures.
- Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.
- Manage membership questions, concerns, and inquiries for their facility
- Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction
- Train staff to be the face of the club by providing hospitality to all members and guests
- Lead by example to provide a clean, friendly, top of the line club for our members
- Manage employee performance by coaching, and creating a healthy, positive working environment.
- Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals
Operations Support:- Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
- Directs and controls all gym walk-thru
- Communicates with GM regarding ways to improve front desk operations
- Responsible for communicating and following cash management procedures
- Manages the retail sales procedures for the gym.
There are some MUST HAVES:- Ability to use sound business judgment and have strong analytical skills
- Ability to effectively communicate with constituents
- Effective listening skills
- Effective delegation and follow-up skills
- Effective planning and organization skills
- Demonstrates ability to create a positive environment
- Demonstrates willingness and openness for self-development
- Ability to identify and use resources to improve overall operations
- Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.
- College degree preferred
- Current CPR Certification is required.
This role requires the ability to move and lift up to 25 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also requiredASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY!We Celebrate Everyone!! Gold’s Gym SoCal and all it’s affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. - 21 Days Ago
Executive Assistant/Customer Service Manager
- SuperMoss
-
Santa Barbara, CA
FULL_TIME
- SuperMoss is a Santa Barbara based parent corporation that manages multiple brands in the pet and garden industries. We are seeking a local talented candidate with the desire to grow within our organi...
- 2 Days Ago
Automotive Service Manager
- Big Brand Tire & Service
-
Santa Barbara, CA
FULL_TIME
- Automotive Service Manager: $58,000-$85,000 effective rate (Base Pay Commission Overtime Manager Incentive Bonus Paid Benefits)What is the job?Meet or exceed performance targets by understanding and f...
- 1 Month Ago
Customer Service Representative
- JOAH BROWN.
-
Santa Barbara, CA
FULL_TIME
- Answer customer inquires in a timely & professional manner Answer customer calls Research & resolve customer concerns Coordinate with warehouse team to make sure shipping and tracking information is c...
- 18 Days Ago
Customer Service Representative
- PetVet Care Centers
-
Santa Barbara, CA
FULL_TIME
- Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of a...
- 20 Days Ago
Customer service representative
- Farmers Insurance
-
Santa Barbara, CA
FULL_TIME
- We are seeking an energetic and driven individual with a winning spirit to join our fast paced sales department. As a customer service representative, you will work with a dynamic team that shares you...
- 1 Day Ago
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0 Customer Service Manager jobs found in Santa Barbara, CA area
Customer Service Representative
- Walmart
-
Oxnard, CA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/26/2024 12:00:00 AM
Customer Service Representative Remote
- Morphius Corp
-
Oxnard, CA
- We are looking for a customer service representative to join our team. This person will drive customer satisfaction by f...
- 4/25/2024 12:00:00 AM
Sales & Customer Service Associate
- Massage Envy
-
Camarillo, CA
- Overview: Where Better Careers Begin! Massage Envy Camarillo. 2360 Las Posas Rd, Suitr G Do you have a passion for helpi...
- 4/24/2024 12:00:00 AM
Customer Service Associate
- Epic Group Self Storage
-
Buellton, CA
- Job Description Job Description We are looking for a Part Time Relief Customer Service Associates for our storage locati...
- 4/23/2024 12:00:00 AM
Customer Service Representative - SBA
- BBA Aviation Plc.
-
Goleta, CA
- Job ID 10173Date Posted 03/21/2024Location Goleta, CaliforniaAirport Santa Barbara Municipal AirportCompany Signature Fl...
- 4/23/2024 12:00:00 AM
Customer Service Manager - Volunteer Coordinator
- Long Term Care Services of Ventura County, Inc.
-
Oxnard, CA
- Job Description Job Description PURPOSE: To oversee and provide support to volunteer Ombudsmen. REPORTING TO: Executive ...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- The Boyd Group
-
Goleta, CA
- Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
- 4/22/2024 12:00:00 AM
Customer Service Representative ( no vaccination required )
- PATH ARC
-
Oxnard, CA
- The customer service representative will be responsible for answering client inquiries, provide product information, and...
- 4/22/2024 12:00:00 AM
About Santa Barbara, California
Santa Barbara (Spanish: Santa Bárbara) is the county seat of Santa Barbara County in the U.S. state of California. Situated on a south-facing section of coastline, the longest such section on the West Coast of the United States, the city lies between the steeply rising Santa Ynez Mountains and the Pacific Ocean. Santa Barbara's climate is often described as Mediterranean, and the city has been promoted as the "American Riviera". As of 2014, the city had an estimated population of 91,196, up from 88,410 in 2010, making it the second most populous city in the county after Santa Maria. The contig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$101,285 to $135,666
Santa Barbara, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020