Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Attention Customer Service Personnel : Help Shape the Future of Products and Services! Do you thrive on helping others and have a knack for understanding their needs?
Do you want to use your customer service experience to make a real impact without dealing with frustrated customers? If so, then we want YOU to join our Research Panelist Program! Here's what awaits you : Share your valuable insights : Utilize your customer service experience to provide insightful feedback on various products and services.
Help shape the future : Your feedback will directly influence the development and improvement of products and services used by millions.
Flexible hours : Work whenever your schedule allows, from evenings and weekends to during your lunch break. Earn extra income : Supplement your current income with every insightful opinion you share.
No selling, no complaints : This is not a customer service role. You won't be dealing with frustrated customers or resolving technical issues.
As a Research Panelist, you'll : Participate in online surveys and individual interviews. Share your honest and detailed feedback on a variety of topics.
Be an active listener and provide thoughtful responses. Maintain confidentiality and adhere to research protocols. All you need is : Access to a computer, phone or tablet Access to the internet.
Fluent English communication. Ability to work independently and meet deadlines. prior experience in customer service isn't required.
Last updated : 2024-04-05
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0 Customer Service Manager jobs found in Shreveport, LA area