Customer Service Manager jobs in Toledo, OH
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
- Medical Service Company
-
Monroe, MI
FULL_TIME
-
Position : Customer Service, CMN Location : Monroe, MI
Job Id : 1837 # of Openings : 1 MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years!
MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of 2021 - HME Provider of the Year! We are hiring : FULL TIME WITH BENEFITS! APPLY TODAY!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w / Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive / On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
General : As part of the CMN team, participates in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities.
Starting $16.50
Responsibilities and Duties :
- Review initial prescription for qualifying elements resulting in timely release of claims.
- Complete daily follow up processes on all CMNs assigned within the WIP states / RC worklist.
- Review possible renewal CMNs within the CMN review worklist.
- Manages the CMN renewal process and obtains all necessary documentation.
- Responsible for handling all outstanding held revenue related to CMNs for branches assigned.
- Manages phone calls related to CMNs.
- Other duties as assigned.
Qualifications : Education : Graduate of an accredited high school or GED equivalent. Experience / Knowledge / Skills / Physical Requirements :
- Ability to multi-task in a fast-paced environment
- Detail and team oriented
- Effective communication (verbal and written) and organizational skills
- Proven computer proficiency, the use of multiple applications simultaneously
- Knowledge of the HME / DME industry is preferred
Last updated : 2024-03-29
- 24 Days Ago
- Medical Service Company
-
Monroe, MI
FULL_TIME
- MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
- 18 Days Ago
- Casey's Sales & Service Trucking, LLC
-
North Baltimore, OH
FULL_TIME
- About us Casey's Sales and Service Trucking, LLC is a small business in North Baltimore, OH. We are professional and agile. Our work environment includes: Modern office setting Responsibilities: -Know...
- 6 Days Ago
- Casey's Sales & Service Trucking, LLC
-
North Baltimore, OH
FULL_TIME
- About us Casey's Sales and Service Trucking, LLC is a small business in North Baltimore, OH. We are professional and agile. Our work environment includes: Modern office setting Responsibilities: -Know...
- 6 Days Ago
- ESTONS GOURMET CREATIONS
-
TOLEDO, OH
FULL_TIME
- Eston's Bakery in Toledo, OH is looking for customer service members to join our team. We are located on 5433 Monroe St. Our ideal candidates are self-driven, motivated, and engaged. You need to love ...
- 21 Days Ago
- VAPORS Perrysburg
-
Perrysburg, OH
FULL_TIME
- The CBD Dispensary/Vapors Electronic Cigarettes And E Liquids in Perrysburg, OH is looking for one customer service to join our 16 person strong team. We are located on 10085 Fremont Pike. Our ideal c...
- 1 Month Ago
- Current Active Filter
- Toledo, OH
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Manager jobs found in Toledo, OH area
- Crazy Richards
-
Perrysburg, OH
- Providing excellent customer service both on the phone and in person. Phone work - answering incoming calls and making o...
- 4/25/2024 12:00:00 AM
- Walman Company
-
Toledo, OH
- ** The Walman Optical Company** ** Customer Service Representative** Toledo, OH 43604 We are currently seeking a **Custo...
- 4/24/2024 12:00:00 AM
- Roppe Corporation
-
Fostoria, OH
- ** Customer Service Representative** **Job Category****:** Other(SM/TCB/FOCUS/ETC) **Requisition Number****:** CUSTO0123...
- 4/24/2024 12:00:00 AM
- Hertz
-
Detroit, MI
- Job Description Wage: $16.00/hour Essential Requirements: 2 year of customer service experience Allowed to legally drive...
- 4/24/2024 12:00:00 AM
- First Insurance Group
-
Toledo, OH
- ** Customer Service Representative** **Job Category****:** Premier Bank **Requisition Number****:** CUSTO02568 Showing 1...
- 4/23/2024 12:00:00 AM
- Seneca Millwork, Inc.
-
Fostoria, OH
- ** Customer Service Representative** **Job Category****:** Office Administration **Requisition Number****:** SMOFF001306...
- 4/23/2024 12:00:00 AM
- Hall's Culligan Water
-
Fremont, OH
- Hall's Culligan in Fremont is currently seeking aCustomer Service Representative to join our office support team. We hav...
- 4/22/2024 12:00:00 AM
- First Federal Bank
-
Bowling Green, OH
- Position Title: Customer Service Representative Department: Retail Position Reports to: Client Service Manager Position ...
- 4/21/2024 12:00:00 AM
About Toledo, Ohio
were up 1.3% from a year ago