Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
**Job Summary:** We are seeking a dynamic and experienced Customer Service Manager to lead our team in delivering exceptional service to our clients. The ideal candidate will oversee customer interactions, resolve issues, and drive customer satisfaction through effective leadership and communication. **Duties:** - Manage a team of customer service representatives to ensure high-quality service delivery - Negotiate and resolve escalated customer complaints or issues - Supervise daily operations to guarantee efficiency and productivity - Provide guidance and support to staff in handling complex customer inquiries - Implement strategies to enhance customer experience and retention - Collaborate with sales and marketing teams to align customer service goals with business objectives - Conduct regular performance evaluations and training sessions for staff development - Communicate effectively with customers in both English and Spanish **Experience:** - Proven experience in a customer service management role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal abilities - Proficiency in project management to drive process improvements - Fluency in English and Spanish is a plus This position offers competitive compensation, opportunities for career growth, and a supportive work environment. If you possess the required skills and are passionate about delivering top-notch customer service, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $30,000.00 - $45,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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