Customer Service Representative jobs in Missoula, MT

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Customer service representative
  • Signature Flight Support
  • Belgrade, MT FULL_TIME
  • Job ID 9211Date Posted 11 / 07 / 2023Location Belgrade, MontanaAirport Bozeman Yellowstone Int'l AirportCompany Signature Flight Support LLCJob Type Full timeJob Level SeasonalJob DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service.

    A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner.

    CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures.

    Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

    A CSR is expected to : Work as part of a team to provide everyone with a friendly welcome to SignatureCollaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met.

    This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external partiesIncrease customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services.

    Respond to vendor, customer, and team member questions / concerns in an efficient and effective mannerAccurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company proceduresMaintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitorsReplenish complementary beverages / supplies, as outlined in the facility appearance standardEnforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as neededProvide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requestedAssist pilots with access to airport and weather information, portals and computersAssist visitors with their luggage in the FBO and outside to / from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as neededAbide by emergency response procedures when / if critical events occurRecommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnelExhibit a positive attitude, consideration and courtesy to everyone at all timesUnderstand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airportCreate accurate records pertaining to time worked and activities and services performedOther duties as requestedJob ResponsibilitiesThe following are essential to the job, in addition to those listed above and on the chart in this description.

    While a CSR largely works inside the FBO, some components of this position are performed outside on the airport rampCertain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise.

    The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and / or holidays as scheduledAbility to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the likeClearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documentsOperate a multi-line telephone and use the company-approved greetingDrive cars, vans or other shuttlesAbility to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policiesIndependently and proactively (i) anticipate customer needs / requests, (ii) perform open job tasks, and (iii) immediately speak up and / or point out observed safety concerns to all stakeholdersProficiency in computer operations (internet, email, Word) and typing, with an ability to learn new softwareWork well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructionsAbility to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivityAbility to prioritize and perform multiple tasks simultaneouslyAbility to lift light to moderately heavy items from the floor and into an aircraft and vice versaAbility to read small printJob QualificationsTo qualify for this position, applicants and those in the role must have : High School diploma or general education degree (GED)Minimum of 18 years of ageA valid state driver’s licenseA professional appearanceAbility to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policiesAbility to successfully and timely complete Signature’s training programs Ability to use a computer and email, including passing computer-based training modulesStrong verbal and written English communication skillsAbility to work flexible schedules and in various weather conditionsAbility to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)Preferred : Three (3) to six (6) months experience and / or training in aviation, FBO, hospitality, customer service or another related fieldPreferred : knowledge of radio procedures and protocolsAn Equal Opportunity Employer including Disability / VetAbout UsFrom your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

    Our Benefits : Medical / prescription drug, dental, and vision InsuranceHealth Savings AccountFlexible Spending AccountsLife InsuranceDisability Insurance401(k)Critical Illness, Hospital Indemnity and Accident InsuranceIdentity Theft and Legal ServicesPaid time offPaid Maternity LeaveTuition reimbursementTraining and DevelopmentEmployee Assistance Program (EAP) & PerksHealthInsuranceReceive comprehensive medical benefits upon hire.

    • PaidTime OffBalance your professional and personal life with paid time off.RetirementSavings PlanInvest in your retirement and get a company-matched contribution.
    • TuitionReimbursementAvailable for most team members pursuing undergrad or graduate degrees.Training &DevelopmentPut your career on the fast track with our Emerging Leaders Program (ELP) and professional development seminars.

    PersonalAidLive to the fullest with our Employee Assistance Program (EAP) and other special benefits.

    Last updated : 2024-01-08

  • 18 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Darby, MT FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Lodge, MT FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Townsend, MT FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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Customer Service Representative
  • Pizza Hut - APP/HOT
  • Belgrade, MT FULL_TIME
  • Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're a...
  • 20 Days Ago

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Customer Service Representative
  • Pizza Hut - APP/HOT
  • ANACONDA, MT FULL_TIME
  • FullTime Customer Service Representative Vacancy working for Pizza Hut - APP/HOT at ANACONDA MT
  • 20 Days Ago

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0 Customer Service Representative jobs found in Missoula, MT area

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Customer Service Representative - Community Medical Center, Lifepoint (PRN)
  • R1 RCM Inc.
  • Missoula, MT
  • ** Customer Service Representative - Community Medical Center, Lifepoint (PRN)** **Job Category****:** Patient Services ...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent - $19/hr
  • Lc Staffing
  • Missoula, MT
  • Customer Service Agent If you have excellent customer service and clerical skills and are looking for a position that wi...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Missoula, MT
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • Dick's Sporting Goods, Inc.
  • Missoula, MT
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $46.2K per year / Benefits - As a Customer Service Rep you'll: As...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Over Head Door Company of Amarillo
  • Missoula, MT
  • ** Customer Service Representative** **** New When you join Wayne Dalton Sales and Service a Division of The Overhead Do...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative Missoula
  • Energy Partners, LLC
  • Missoula, MT
  • Customer Service Representative Missoula Energy Partners is recruiting a Full-Time position for a Customer Service Repre...
  • 3/26/2024 12:00:00 AM

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LIVE-Call Center Customer Service Specialist
  • TrailWest Bank
  • Missoula, MT
  • TrailWest Bank is seeking a confident individual to fill a role in our Missoula Call Center as a Virtual Teller and Cust...
  • 3/25/2024 12:00:00 AM

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FT Customer Service Representative (Work From Home)>
  • Guild Mortgage Company
  • Missoula, MT
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental, vision, & life / 401k match...
  • 3/24/2024 12:00:00 AM

Missoula is located at the western edge of Montana approximately 45 miles (70 km) from the Idaho border. The city is at an elevation of 3,209 feet (978 m) above sea level, with nearby Mount Sentinel and Mount Jumbo steeply rising to 5,158 feet (1,572 m) and 4,768 feet (1,453 m) respectively. According to the Census Bureau's 2015[update] figures, the city had a total area of 29.08 square miles (75.3 km2), of which, 28.90 square miles (74.9 km2) was land and 0.184 square miles (0.48 km2) was water. Approximately 13,000 years ago, the entire valley was at the bottom of Glacial Lake Missoula and a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Representative jobs
$29,618 to $37,121
Missoula, Montana area prices
were up 3.1% from a year ago

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