Customer Service Representative jobs in Springfield, OR

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GENERAL POSITION SMMARY :

This is an entry-level position that exists to support Orenco's customers; the Customer Service Representative I attracts or retains customers by answering product and service questions, suggesting information about Orenco products and services, and documenting customer feedback on products and services.

The Customer Service Representative I provides technical support, processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.

ESSENTIAL FUNCTIONS & KRA :

Safety

Conducts all work in a safe manner and promotes safe work practices to all associates and clients.

Selling

• Increases sales and improves the overall customer experience by providing value-add product recommendations.
• Educates external stakeholders.
• Learns and demonstrates effective use of Integrity Selling.
• Grows our contact database of key external stakeholders to ensure they are receiving regular communication from Orenco.

Leading

• Demonstrates leadership within the sales department and within the organization daily.
• Participates in all meetings and contributes ideas and opinions.
• Improves methods for internal and customer-facing processes.
• Volunteers and participates in team, department, and organizational initiatives.
• Coordinates with various departments within Orenco as necessary regarding team initiatives and objectives.
• Sets and strives to complete annual personal development goals.

Customer Service Support

• Stays logged into the customer service ACD (Automatic Call Distributor) loop and takes all incoming phone calls.
• Assists customers in determining their needs and offering appropriate solutions related to Orenco wastewater equipment.
• Troubleshoots and assists end users in resolving problems involving system installation, repair, and maintenance.
• Assists other team members within the Customer Service department with overflow calls, handling of purchase orders, web inquiries, and any other necessary backup support.
• Provides order status and shipment information to customers.

Reporting

• Thoroughly documents all tasks and customer interactions in CRM (Customer Relations Management).
• Inputs, updates, and ensures accuracy of customer contact information in CRM.

Other Essential Job Functions

• Becomes familiar with all Orenco-related products and technologies.
• Becomes familiar with state and local regulatory rules.
• Will occasionally perform additional duties of the customer service team, systems engineering team, the regional sales team and asset management.
• Performs other duties as assigned.

EDUCATION :

A high school diploma is required. A 2-year degree in a technical course of study and / or completion of college level coursework in biological sciences and math is a plus.

• Previous customer service or sales experience a plus.
• Ability to learn quickly and combine skills and knowledge to analyze and solve problems.
• Above average organizational skills are required.
• Ability to communicate in a professional, courteous, customer service-oriented manner.
• Exceptional verbal and written communication skills are required.
• Ability to successfully interact with individuals from diverse backgrounds and extreme variations in educational levels.
• Above average mathematics and algebra skills are required. College level algebra skills are preferred.
• Competent ability with applications such as word-processing, spreadsheets, and email.
• Ability to be flexible and change priorities with little notice.
• Work to be done during manufacturing business hours, which may include an occasional early and / or later shift as needed.

Occasional overtime may be required.

• Regular, consistent, & predictable attendance is required.
• Must have satisfactory driving record, maintain valid drivers license, and current insurance on personal vehicle if used for business.

Must meet company insurability requirements.

• Performs other duties as assigned.
TOOLS & EQUIPMENT :
• Phone
• Phone
• Computer
• General Office Equipment
• Vehicle

WORKING CONDITIONS : Office environment.

Office environment.

PHYSICAL REQUIREMENTS :

Seeing, speaking, hearing, reading, writing, keyboarding, prolonged periods of sitting including extended time viewing a computer screen.

Intermittent physical activity including standing, walking, climbing stairs, reaching, pushing, pulling, bending, stooping, and occasional light lifting of under 20 lb.

Occasional operation of a motor vehicle.

Last updated : 2024-04-06