Customer Service Supervisor jobs in Allentown, PA

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Supervisor - Quakertown
  • Penn Community Bank
  • Quakertown, PA OTHER
  • Overview

    Perform all activities required to service customers and manages the CSR staff.

    Responsibilities

    The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

    • Supervise and coach CSR staff and ensure compliance with Bank policies and procedures
    • Maintain primary responsibility for settlement of vault cash, ATM, night deposits, and all cash needs of the branch in accordance with Bank policies and procedures.
    • Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
    • Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
    • Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
    • Open personal and business accounts adhering to all Bank policies and procedures when opening accounts.
    • Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
    • Organize work to facilitate a timely and accurate balancing of transactions at the end of the day.
    • Provide outstanding customer service while exhibiting a professional demeanor at all times.
    • Utilize the customer relationship management system to document customer conversations and send referrals to other departments. Encourage direct reports to utilize system.
    • Responsible for operations and compliance items such as CTR’s, cash audits, cash box difference monitoring and offline balancing.
    • Conduct wire transfers and supervisor overrides as needed following the proper procedures
    • Perform related duties as required.
    •  

    Qualifications

    Education and Experience

    • High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred
    • Minimum 2 years’ banking experience or relevant work experience

    Skills and Competencies

    • Knowledge of Bank products and services
    • Excellent customer service skills
    • Ability to interact well with Team members and customers
    • Supervisory and coaching skills
    • Strong attention to details and accuracy
    • Basic computer skills
    • Ability to multi-task and remain organized
    • NMLS preferred
    • Ability to use sound judgment when making decisions on behalf of the Bank
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  • 22 Days Ago

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Customer Service Supervisor - Dublin
  • Penn Community Bank
  • Dublin, PA OTHER
  • Overview Perform all activities required to service customers and manages the CSR staff. Responsibilities The following is a list of essential functions, which may be subject to change at any time and...
  • 2 Months Ago

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Customer Service Representative
  • Marshall Service
  • Schwenksville, PA FULL_TIME
  • Are you self-motivated, outgoing and results-oriented? Can you consistently surpass goals and exceed expectations? Do you consider yourself an experienced Customer Service Professional who truly enjoy...
  • 11 Days Ago

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Service Technician, Compressor Technique-Allentown, PA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Allentown, PA FULL_TIME
  • Service Technician, Compressor Technique-Allentown, PA Functional area: Service Country: United States City: Allentown, PA Company name: Atlas Copco Compressors LLC Date of posting: Feb 8, 2024 Our so...
  • 22 Days Ago

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Breinigsville, PA - Jr. Supervisor
  • Customized Distribution Service
  • Breinigsville, PA FULL_TIME
  • Position Summary: Manage warehouse staff and the shipping and receiving of the merchandise. Investigate disciplinary actions as requested by the Supervisor. Essential Duties and Responsibilities: Incl...
  • 16 Days Ago

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Virtual Assistant
  • Quality Customer Care
  • Allentown, PA FULL_TIME
  • Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications...
  • Just Posted

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0 Customer Service Supervisor jobs found in Allentown, PA area

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Customer Service Advisor
  • Morgan Ryder
  • Warrington, PA
  • **Customer Service Advisor** Job Title: Customer Service Advisor Location: Warrington **CUSTOMER SERVICE ADVISOR** **Sal...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • St. Lukes Health Network
  • Bethlehem, PA
  • Customer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsBethleh...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Brookson Group
  • Warrington, PA
  • ** Customer Service Advisor Remote** **Location:** Remote **Closing date:** 30/06/2021 **Hours per week:** 37.5 AddThis ...
  • 3/26/2024 12:00:00 AM

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Customer Service Advisor - Reading
  • R Collard Ltd
  • Reading, PA
  • . Acknowledge & Accept **Customer Service Advisor - Reading** **Customer Service Advisor - Reading** To manage and proce...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Bethlehem, PA
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Perkasie, PA
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate>
  • Wawa
  • Emmaus, PA
  • Wawa - JobID: JR108602 [Retail Associate / Team Member] As a Customer Service Associate at Wawa, you'll: Greet and provi...
  • 3/24/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Phillipsburg, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/24/2024 12:00:00 AM

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$70,228 to $93,834
Allentown, Pennsylvania area prices
were up 1.5% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020