Customer Service Supervisor jobs in Atlanta, GA

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Healthcare Customer Service Supervisor
  • Serenity Healthcare
  • Atlanta, GA FULL_TIME
  • Healthcare Customer Service Supervisor

    **Location: Atlanta, GA**

    Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Healthcare Customer Service Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.

    Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

    Key Responsibilities:

    • Utilize data-driven insights to oversee intricate processes.
    • Manage performance metrics, policies, and procedures.
    • Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
    • Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
    • Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.

    Key Qualifications:

    • 1-3 years of proven customer service supervisor experience.
    • Background in high-volume customer service leadership or call center operations.
    • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
    • Genuine passion for supporting individuals facing mental health challenges.
    • Demonstrated ability to make sound decisions amidst competing priorities.
    • Exceptionally organized with an acute attention to detail.
    • Driven and self-motivated.
    • Exceptional customer service, communication, problem-solving, and de-escalation skills.
    • Comfortable engaging with professionals at all levels.

    Why Serenity: At Serenity, we offer more than just a job. We provide:

    • Comprehensive insurance coverage (90% premium covered by Serenity)
    • Clear paths for growth and advancement
    • Competitive compensation (DOE)
    • No cold calling or sales involved
    • Generous PTO plus 10 major holidays off
    • 401K retirement plan
    • Employee Referral Program
    • And much more!

     About Serenity:

    Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve. 

  • 23 Days Ago

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Customer service supervisor
  • TJ Maxx
  • Flowery Branch, GA FULL_TIME
  • JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. Same with working here. Our e...
  • 23 Days Ago

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Customer Service Rep Supervisor
  • State of Georgia
  • Atlanta, GA FULL_TIME
  • This Recruitment is Open to the Public The Department of Revenue's Motor Vehicle Division is seeking a Customer Service Rep Supervisor who can manage multiple priorities while ensuring service levels ...
  • Just Posted

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Customer Service Supervisor (KC260474712)
  • Qualified Staffing
  • Adairsville, GA FULL_TIME
  • CUSTOMER SERVICE SUPERVISOR Calhoun, GA DIRECT HIRE POSITION Pay: $60,000/year Are you looking to start a new career? Look no further! Our client is seeking a Customer Service Supervisor to add to the...
  • 10 Days Ago

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Customer service supervisor
  • HomeGoods
  • Atlanta, GA FULL_TIME
  • JOB DESCRIPTION Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like ho...
  • 16 Days Ago

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Customer service supervisor
  • Ollie's
  • Snellville, GA FULL_TIME
  • BE CARING- How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED- Live the "good stuff Customer Service, Supervisor, Customer Experience, Service, Operations, Associate Last upd...
  • 18 Days Ago

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0 Customer Service Supervisor jobs found in Atlanta, GA area

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Customer Service Advisor
  • Anthology Inc
  • Atlanta, GA
  • Job Description Customer Service Advisor Remote - US The Opportunity: Anthology offers the largest EdTech ecosystem on a...
  • 3/28/2024 12:00:00 AM

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Automotive Customer Service Advisor
  • Pep Boys Inc
  • Buford, GA
  • **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 113911 **Catego...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Davis Manufacturing
  • Scottdale, GA
  • Job Description Job Description Job Overview: Established Pet Product Manufacturer is looking for a new member to join o...
  • 3/26/2024 12:00:00 AM

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Customer Service Associate
  • Michael Popwell State Farm
  • Cumming, GA
  • We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Value City Furniture
  • Atlanta, GA
  • ** Customer Service Associate** *Share by Email* Location: ASF CAMP CREEK #420 At American Signature Inc., we believe ev...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Value City Furniture
  • Duluth, GA
  • At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark ...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • PEACHTREE DERMATOLOGY ASSOCIATES
  • Atlanta, GA
  • Job Description Job Description We are seeking a Customer Service Associate to join our team! You will be responsible fo...
  • 3/24/2024 12:00:00 AM

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Customer Service Associate
  • Better Baseball
  • Atlanta, GA
  • Job Description Job Description What You'll Do Gear Up Players: Help players find their perfect bat, glove, or gear from...
  • 3/24/2024 12:00:00 AM

Atlanta (/ætˈlæntə/) is the capital of, and the most populous city in, the U.S. state of Georgia. With an estimated 2017 population of 486,290, it is also the 38th most-populous city in the United States. The city serves as the cultural and economic center of the Atlanta metropolitan area, home to 5.8 million people and the ninth-largest metropolitan area in the nation. Atlanta is the seat of Fulton County, the most populous county in Georgia. A small portion of the city extends eastward into neighboring DeKalb County. Atlanta was originally founded as the terminating stop of a major state-sp...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$68,443 to $91,449
Atlanta, Georgia area prices
were up 1.4% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020