Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
REQUIRED SKILLS:
To perform the job successfully, applicants should demonstrate the following skills.
Job Types: Full-time, Part-time, Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 – 50 per week
Schedule:
Experience:
License/Certification:
Work Location: In person
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