Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Title: Administrative Associate
Location: Morgan City LA
Duration:12 months
Description:
Job Description:
Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function or other organizational leader/group. Performs activities under a moderate degree of supervision.
Key Responsibilities: Assist/Supports Service Supervisor in maintaining records and tracking parts and services. Provides administrative support by conducting research, preparing statistical reports and addressing routine information requests.
Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets.
Assists with data collection, data entry and report generation on various departmental related activities.
Assists with associate functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.
Responds to, or redirects, routine inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately.
Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees. Documents and maintains departmental policies and procedures.
Participates as a team member on departmental related business improvement assignments and projects as needed. Performs other routine administrative activities as needed per the established procedures of the organization and/or department.
Preferred Qualifications
Experience with Parts and Service is preferred but not required.
Work Experience with Microsoft Office, Outlook, Excel and related programs.
Working Conditions
High paced work environment
Mainly office work with occasional warehouse support with organization of warranty parts.
8-5 Monday - Friday with occasional overtime.
Office located in Morgan City, LA
Job Type: Contract
Pay: $28.92 per hour
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
Clear All
0 Customer Service Supervisor jobs found in Baton Rouge, LA area