Customer Service Supervisor jobs in Battle Creek, MI

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Supervisor
  • Robert Half
  • Kalamazoo, MI OTHER
  • We have an excellent opportunity in Kalamazoo, MI for a Customer Service Representative Supervisor. This role is for an 8-month contract/project. This role will oversee a few other customer service representatives and go between a location in downtown Kalamazoo and in Portage, MI. The role is 100% onsite, M-F, 8am-5pm (with a few weekends that could result in overtime). If you have experience leading others, customer service, data entry, office mail and organization, then this is a role for you.The expected date range is January 29th-November 9th. This is a contract only role. If you are someone who has an eye for detail, is dependable, punctual and can manage a diverse group of people, apply now.
  • 21 Days Ago

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Customer service supervisor
  • TJX Companies, Inc.
  • Portage, MI FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 23 Days Ago

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Customer service supervisor
  • TJ Maxx
  • Portage, MI FULL_TIME
  • JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off t...
  • 24 Days Ago

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Retail Customer Service Supervisor- Portage SLP
  • TJX Companies
  • Portage, MI FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 11 Days Ago

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Customer Service
  • GingerMan Raceway
  • Kalamazoo, MI PART_TIME,FULL_TIME
  • Join our friendly staff and fun atmosphere of racing and excitement at the GingerMan Raceway. Every weekend is a different group (Porsches, motorcycles, national races) and every weekend is unique! Lo...
  • 4 Days Ago

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Customer Service
  • Bean Enterprises
  • Battle Creek, MI FULL_TIME
  • Position OverviewAs a Customer Service person, you are responsible for establishing warm and sincere contact with each and every guest; setting up the drive thru, lobby, and front line areas; taking a...
  • 9 Days Ago

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0 Customer Service Supervisor jobs found in Battle Creek, MI area

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Customer Service Support Specialist (OH)
  • GT Independence
  • Sturgis, MI
  • RESPONSIBILITIES AND DUTIES Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties: Create...
  • 3/27/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Otsego, MI
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/27/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Three Rivers, MI
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • U-Haul
  • Battle Creek, MI
  • Location: 5740 Beckley Rd, Battle Creek, Michigan 49015 United States of America Are you a people person? Do you love he...
  • 3/27/2024 12:00:00 AM

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Customer Service Support Specialist (MD)
  • GT Independence
  • Sturgis, MI
  • RESPONSIBILITIES AND DUTIES Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties: Create...
  • 3/26/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Grand Ledge, MI
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Progressive Corp.
  • Kalamazoo, MI
  • Customer Service Representative **Job Number** : 188733 If you enjoy helping others and flourish in a fast-paced environ...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Initial
  • Kalamazoo, MI
  • **Customer Service Representative** CAROUSEL_PARAGRAPH * Kalamazoo, Michigan * Customer Service/Support * 29582 Rentokil...
  • 3/24/2024 12:00:00 AM

Battle Creek is a city in the U.S. state of Michigan, in northwest Calhoun County, at the confluence of the Kalamazoo and Battle Creek rivers. It is the principal city of the Battle Creek, Michigan Metropolitan Statistical Area (MSA), which encompasses all of Calhoun County. As of the 2010 census, the city had a total population of 52,347, while the MSA's population was 136,146. According to the United States Census Bureau, the city has a total area of 43.73 square miles (113.26 km2), of which 42.61 square miles (110.36 km2) is land and 1.12 square miles (2.90 km2) is water, making Battle Cree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$69,057 to $92,269
Battle Creek, Michigan area prices
were up 1.3% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020