Customer Service Supervisor jobs in Billings, MT

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Customer Service Supervisor jobs

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Delivery Service Supervisor (FT)
  • Sysco Wilsonville
  • Billings, MT FULL_TIME
  • JOB SUMMARY:

    This is an Operations position responsible for supervising and directing the activities associated with delivery. Responsibilities include but are not limited to, collaborative direction to delivery supervisory staff, specific direction to drivers, routing, safety, and compliance.

    RESPONSIBILITIES:
    • Supervises the daily work and safety of delivery associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
    • Analyzes live and historical data to ensure accuracy for maintaining optimal delivery plans and on-time customer service.
    • Supervises labor hours and directs labor activities to stay within budget.
    • Recommends work schedules including stop changes, classification changes, customer open/close times, window expectations and provides to the appropriate person for necessary changes.
    • Supervises the proper selection utilization of company assets in support of the delivery department.
    • Coordinates required repairs with proper departments as necessary.
    • Reviews delivery productivity reporting to the appropriate supervisor for review and determination.
    • Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes.
    • Interprets, trains and consistently applies company policies, protocols and procedures including but not limited to food safety, DOT (department of transportation), record keeping, performance expectations, and safe work methods, etc.
    • Communicates with Sales Management and Marketing Associates via email and maintains current communications board data to collaboratively resolve any customer or delivery opportunities or issues.
    • Communicates proactively with drivers and directs activities to ensure successful adherence to daily delivery schedules and departmental performance goals and overtime objectives.
    • Coordinates efforts with Transportation Road Supervisors and with Safety Trainer to insure consistent training, conducting associate observations, updating preferred work methods, timely accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required based on a consistent review of performance data metrics.
    • Ability to keyboard proficiently.
    • Utilize canned reporting.
    • Create specific ad hoc reports to identify areas for improvements.
    • Proficient in Microsoft Office suite including Excel, Word, PowerPoint as well as numerous variants.
    Education:
    • High school diploma or general education degree (GED)
    • Two or four-year college degree in Business Management, Supply Chain Management or similar major preferred.
    Experience:
    • One to three years related experience and/or training; or equivalent combination of education and related experience.
    Professional Skills:
    • Ability to successfully engage and lead individual and team discussions and meetings.
    • Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Working knowledge of Federal Motor Carrier Safety Regulations.
    • Ability to apply all relevant policies in a consistent, timely and objective manner.
    • Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations.
    • Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues.
    • Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner.
    • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs.
    • Must have excellent computer skills.
    • Ability to read, comprehend, write and speak English.
    • Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
    Certificates, Licenses, and Registrations
    • Complete a Sysco approved a defensive driving program
    • HazMat certification preferred.
    Physical Demands
    • While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
    • The employee is frequently required to sit and reach with hands and arms.
    • The employee must occasionally lift and/or move up to 20 pounds.
    BENEFITS INFORMATION:
    • For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
    OVERVIEW:

    Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

    We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

    AFFIRMATIVE ACTION STATEMENT:

    Applicants must be currently authorized to work in the United States.

    We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

    This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
  • 21 Days Ago
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Customer Service Representative
  • TCT
  • Cody, WY FULL_TIME
  • TCT is seeking an enthusiastic person to join our Customer Service Team. This position requires team members to provide excellent customer service through telephone, email, and face to face interactio...
  • 17 Days Ago
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Customer Service/Sales
  • The Home Depot
  • Billings, MT FULL_TIME
  • Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn ...
  • 17 Days Ago
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Customer Service Representative
  • Speedy Glass
  • Billings, MT FULL_TIME
  • For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, w...
  • 18 Days Ago
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Customer Service Representative
  • Speedy Glass US
  • Billings, MT FULL_TIME
  • For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, w...
  • 18 Days Ago
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Customer Service Specialist
  • Nemont
  • Scobey, MT FULL_TIME
  • Job Summary: Interviews customers, prepares orders for new services and changes. Interacts with the subscriber/customer to achieve positive subscriber/customer relations. Essential Job Duties and Resp...
  • 18 Days Ago
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0 Customer Service Supervisor jobs found in Billings, MT area

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Customer Service Representative
  • Culligan Water
  • Billings, MT
  • **Find your dealer** Find your nearest dealer for a location-specific experience. Creating an account has many benefits:...
  • 4/26/2024 12:00:00 AM
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Entry Level Customer Service/Sales
  • Global Elite
  • Billings, MT
  • Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We're on ...
  • 4/26/2024 12:00:00 AM
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Club Customer Service Outfitter-2
  • Bass Pro Shops
  • Billings, MT
  • POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while present...
  • 4/26/2024 12:00:00 AM
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Customer Service Advisor - Work From Home
  • Sail Away Travels
  • Billings, MT
  • ???? Remote Business Opportunity: Entry-Level Customer Service Advisor in the Travel Industry Unlock your potential in t...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • Enterprise Holdings
  • Billings, MT
  • Overview: Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Billin...
  • 4/23/2024 12:00:00 AM
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County Meter Reader
  • Meter Reader
  • Laurel, MT
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/22/2024 12:00:00 AM
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Customer Service Representative, Industrial Store
  • Norco, Inc
  • Billings, MT
  • Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Mont...
  • 4/22/2024 12:00:00 AM
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Bilingual Customer Service Specialist
  • Sherwin-Williams
  • Billings, MT
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 4/15/2024 12:00:00 AM
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About Billings, Montana

Billings is the largest city in the U.S. state of Montana, with a population estimated at 109,642 as of 2017. Located in the south-central portion of the state, it is the seat of Yellowstone County and the principal city of the Billings Metropolitan Area, which has a total a population of 170,498. It has a trade area of over 500,000. Billings was nicknamed the "Magic City" because of its rapid growth from its founding as a railroad town in March 1882. The city is named for Frederick H. Billings, a former president of the Northern Pacific Railroad. With one of the largest trade areas in the Uni...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$67,629 to $90,362
Billings, Montana area prices
were up 3.1% from a year ago
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What does a Customer Service Supervisor do?

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020